Starbucks — Restaurant in Virginia

Every time I go they’ve run out of something. No topping, no oatmeal, no lemonade literally everyday. Today I took a bite out of my sugar plum danish only to notice there was mold on the other side! I took the danish back and the person at the register asked me what did I want him to do? Definitely need better employees and better service. When I was a barista this never happened.

Updated to say that I’m not sure why mobile ordering is being offered when they can’t get basic in store orders correct yet. Ordered at 9:50AM, went to pick up at 10:09AM order was not ready. No one was paying attention to the mobile orders and now they are backed up so I have to wait. A hour later I’m just now receiving my muffin and tea and...

Just walked in (at noon) and stood in line behind 4 other people. When I finally got to the register and asked for a salted caramel mocha I was told that they were out of mocha so I asked for another drink. He then told me that that drink also had mocha in it so I asked what drinks didn't have mocha to make things simple. He then snottily told me that pumpkin spice didnt but they were out of that too. I just walked out after that because these people never fail to give you a nasty attitude. I will be taking my business down the road to dunking donuts...

Worst customer service for the location. I had a rude barista who asked me to step back after the previous customer was all over the counter and wanted to say it was due to social distancing when it was clearly discrimination. Not only did she refuse to put on gloves during a pandemic after my husband made a comment that she was the only person with no gloves then quickly changed her mind when he stated recording her. There are other people who would love a job right now ma'am. Check your attitude! You...