Tropical Smoothie Cafe — Restaurant in Virginia

Based on my experience, this location needs a complete overhaul—starting with customer service. Upon arrival, I waited 5–10 minutes before anyone even acknowledged me, despite there being only three guests that they already took orders from. When I finally placed my order—a Detox Island drink and a Thai salad—the employee informed me that while they had salad, she wasn’t going to let me take “all her salad.” The way it was communicated came off as rude and unprofessional, leaving me questioning whether the salad was being saved for personal use or for other menu items. The entire experience was poorly handled, and this business is in serious need of improvement. Save your money and take the extra trip off-base to another Tropical Smoothie location—this one isn’t worth it. I won’t...

This location has several issues with supplies. Often out of important items like large cups, main ingredients to many of the bowls. and even chicken. The employees are extremely rude. I stood there one day for about 2-3 minutes waiting to be helped while both employees behind the counter were on their phones. I finally said “can I please order” and she laughed and said “hold on.” Do not recommend this location. drive the extra few minutes to get good, friendly service and good...

The smoothies are great, when you can get one. The customer service at this location is abysmal. Visited 25 Jan and there was no one at the counter. Waited a few and even called out to see if anyone could hear me. Waited beyond a reasonable amount of time before I just left. Got food at a different restaurant in the food court and kept an eye on the smoothie place. The customer behind me waited longer and finally...