Wayback Burgers — Restaurant in Wadsworth

12/20: They have completely changed this place around. It is cleaner, more accurate, more prompt and friendlier than before. I believe the franchise reorganized, and it is under new ownership.

It tastes great. However, the service has never been acceptable let alone approaching good. I thought I could get around the notoriously slow service by using the online order tool...wrong. According to the numerous teenagers who work here, including the "manager" the system doesn't work.

Which begs the following questions:

Why isn't it disabled?

Or

Why isn't somebody manually checking it every 10 minutes?

Once I told them about it they were able to find the order I had placed 20 minutes prior. Oh, and you can't cancel online orders, so I had to wait another 15 minutes to get the food I ordered 20 minutes prior.

Edit (4/27/19): I keep hoping the service will improve but it simply does not.

Online order went through (ok better than before) but I get a call "we're out of hotdogs."

Ok refund me.

"Sir our credit card machine is broken, come in and we'll give you cash"

Arrive at store, sign says "out of milkshakes". Greeted with "are you the online order? A door dash just canceled and we gave you their food plus your food"

I explain that I'm not upset, they're kids trying to make money. It is absentee ownership. A lack of professionalism. I think the owner's name is Christine, but nobody could quite tell me. Anyhow, I get home and (que Debbie Downer wah wah wah) the order is wrong....

Call back, "oh yes sir, we're sorry it's sitting here. You can come and get it ..."

Just finished with Wayback Burgers, I can't recommend at all, despite the higher...

I love the food here but... No one knows how to clean anything. The dirtiest things that you'll notice are: the black muck on the ground outside the door, outside door handles, inside door handles, floors, table tops, counters, glass wall above the milk shake mixer, the counter around the mixer, the mixer, the buttons on top of the mixer, several other machines beside the mixer, the counter around those machines, the counter in front of the cash register, the cash register itself, the menu board suspended from the ceiling, the lights above the counters, the stainless steel exhaust hood, the switches on the exhaust hood, the office door knob, the office door, the napkin dispenser, the cup lid dispenser, the soda fountain, the wall beside the soda fountain, the cabinet below the soda fountain, the tv above the soda fountain, the buttons on the tv itself, the restroom outside door handles, the restroom inside door handles, the restroom light switch, everything in the restroom, the toilet handle, and the faucet handle. Oh and the plunger looks like it has been used many times.

I have submitted feedback through the website twice but I think that next time I'll just call John Eucalitto (President) or John Carter (CEO).

Maybe it's time for someone to take notice and if they fix these problems, I'll take this post down or edit it to showcase your excellent food. If they take down my post down without my consent then I will post...

Well you can’t call for an order the mail box has not been set up and when you walk in this is the Second time in a Month and a half you walk in and are Not Even acknowledged it’s quite frustrating to stand there and have people look at you behind the counter and not acknowledge your presence this is the second time they don’t say hello they don’t take your order they don’t ask if you need anything they just stand there and talk this is the second time and I’ve had trouble in the past I know people are short staffed but you at least acknowledge someone… We ordered from here on a regular basis and we’ve had problems before but what is with your staff not acknowledging customers that is very bad business and it’s very frustrating when you plan something for dinner you can’t even call in an order they don’t answer the phone what kind of business is this I would love to speak to the store owner manager someone contact me back please thank you and I hope you guys get it together soon because this is not good business the person waiting ahead of my fiancé said he had been there 35 minutes and ordered and no one has talk to him since you’re gonna lose all your business in the city and I don’t like being like this but this is ridiculous absolutely and totally ridiculous it takes two seconds to...