Russ Restaurant — Restaurant in Wagoner

We've been going to Russ's off and on for 2 years. I love their food. Great burgers. Their chicken fried steak is amazing and they give you a huge portion. Our last visit wasn't very pleasant though. I called in an order to pick up. We knew it would be busy as it was a weekend so waited about 30 mins before we even left to go pick it up. We pulled up to the window about an hour after I had called in our order. I knew something was wrong when the employee went to verify our order and it wasn't correct. We sat there for 10 mins before she finally told us she gave our order to the vehicle in front of us. We didn't want to wait another 20 mins for our food to be cooked again, so we left. I called the restaurant and spoke to another employee who apologized profusely and took my info to have the owner call me.

It's been 2 weeks and no phone call. It was a disappointing interaction and I'm not sure we'll be back...

Honest Review from a food critic- My husband and I came here to dine when we were in the area, the staff here was really nice, our waitress checked on us, it was clean on the inside, the food was decently priced, I got chicken strips with hush puppies and a side salad, everything I got was super tasty, my husband got catfish, shrimp, hush puppies & fries. He was really looking forward to the catfish but he said the catfish fell short as it was super bland, there didn’t look to be any seasoning on it and undercooked, the fries had no seasoning either they look to be frozen fries out of a bag, he really liked the shrimp though & hush puppies he would definitely get the shrimp & hush puppies again. Overall, we would definitely come here again because it was a very inviting experience we just don’t recommend the catfish or fries unless they start seasoning and...

I was visiting the area and craving some fried chicken so I happened upon this place and ordered a family meal for pick up.

I got there a bit early so I waited in the lobby area. It looks like a family-owned small business and it was quite busy with several people walking in for a dine-in experience and a few pick-up orders in the works.

I was a bit impatient and wanting to get back to the family since it took me a while to find this place and I’ve traveled a bit far from home base. When I saw a bag ready for my receipt and no one telling me my order was ready, I asked if my order was ready and expecting to hurry out of there.

To my surprise, it was just the sides! When we finally ate it, my wife actually made a good comment about the portions and the taste. She usually gets very guilty when eating fried chicken but it was a...