Jersey Mike's Franchise Systems — Restaurant in Wall Township

PREGNANT WOMEN BEWARE: I'm a religious Jersey Mike's customer who swears by the food - the subs are top notch and the best around. However, today I found that customer service needs a serious look in the mirror. Let me paint a picture for you of today's events. I'm just into my 2nd trimester and very much showing a pregnant bump. I walked in for my usual #7 at the Jersey Mikes Sub shop #13056 on 10304 Roosevelt Blvd N. in St. Petersburg, FL (a different location that I normally flock). I requested that my meat and cheese be heated in the mircrowave due to the high listeria risks for pregnant women like myself. I was given a NO - flat out. I asked, well I'm pregnant and I need my meat heated before I can eat my sandwich. Again, ANOTHER NO we can't it's against policy. Let me tell you something, I bought my sub and walked out so LIVID that I had to go all the way back to work on my lunch hour that could have been spent at the restaurant sitting and relaxing. I had to come all the way back to work with two containers - one for my meat and cheese and the other for my sandwich toppings. Heating my sandwich back at work all because of some ridiculous policy with no regards to pregnant woman and the care they need to protect their unborn children. I'm so maddened by the treatment I received today and would like to warn future PREGNANT woman looking to go to Jersey Mikes for a cold sub period with heated meat. Just don't because you'll be treated like an outcast unable to eat in the dining area like every other human being. Needless to say I called your corporate office to understand this mindless mindset. Your two customer service control reps (Peggy and Melissa your Director of Marketing) feel I should order a hot sub instead with the explanation of heating the cold sub ruins the integrity of the sub (never mind you gave me two containers to come back to my office and heat myself and remake it all together). I'm sorry is the sub for the customer who's paying your salary? I'm not sure I'm following. You have got to be kidding me, this is ridiculous - I'm done with Jersey Mikes and will be telling everyone I know about this experience. They believe the customer is NOT right in this respect and in this case it's appalling and pregnant discrimination.

WORST...

I would rate Jersey Mike's a zero if I could. I went into Jersey Mikes for only the second time ever and had the worst experience and the food was disgusting. I explained to the employee that I was pregnant and asked for the meat to be heated up. She said no. I asked if they had a microwave and she said no. After asking the second time she finally admitted that they have a microwave but it is against corporate policy to use it. Ok fine whatever. I get that she has to follow the guidelines no big deal. I was my choice to continue my order. After spending almost $18 dollars on subs for my family I got them home and they were so disgusting we threw them out and ordered pizza. The bread was hard and dry. We asked for Jersey Mikes style with the oil, vinegar mayo etc and it hardly had any of the condiments on it. I order the BLT because I figured being pregnant they had to cook the bacon. It was so rubbery and all fatty I almost got sick. I called the store Manger of the location at 10020 Lima Rd, Fort Wayne, IN 46818 and spoke with Ola. I tried to get resolution and get my money back but because I didn't not return the nasty subs (by driving 30 mins back to the store) she would do anything and said I can post reviews and call the corporate offices. I don't understand how business's can be...

The quality and service at Jersey Mike's has gotten worse. Got to store at specified pickup time and order was not ready. While waiting I happened to notice store worker putting the wrong type of cheese on the roast beef sandwich (I had asked for Swiss cheese instead of provolone), and I had to ask to get it corrected. The second sandwich, an Original Italian, was also made wrong. I asked for regular bread and got rosemary parmesan which I did not notice until I got home. I did not return to get it corrected but was not happy with the sandwich. My order was not ready on time. The app said pickup at 12:26 and instead it was completed at 12:45. The floor behind the counter was extremely filthy. Food debris was all over the floor including pieces of cheese, lettuce and bread crumbs, and no one was making any effort to...