Domino's Pizza — Restaurant in Wallburg

I recently had a disappointing experience with Domino's Pizza that left me feeling frustrated and inconvenienced. Despite placing an order during normal business hours, my order was unexpectedly canceled because they do not deliver to my location after dark. This lack of communication regarding their delivery policy not only wasted my time but also left me without any alternative options for dinner, as it was all the money I had at the moment. Had I been aware of this restriction, I would have made other arrangements. In this review, I will delve into the details of my experience and express my disappointment with Domino's Pizza.

On a recent evening, I decided to order pizza for my family from Domino's. It was well within their normal business hours, and I placed my order with excitement, eagerly anticipating a delicious meal. However, to my dismay, I received a status for my order after placing the order 48 minutes ago, informing me that they do not deliver to my location after dark. This sudden cancellation left me shocked and frustrated. It is perplexing that Domino's does not clearly communicate this restriction to their customers, especially during the order placement process. This lack of transparency resulted in wasted time and a missed opportunity to find an alternative dinner option.

Being informed that my order could not be fulfilled due to their delivery policy was not only inconvenient but also left me in a difficult situation. As mentioned earlier, the money I had at that moment was solely allocated for this meal until I got paid. Had I known about their delivery restrictions, I would have made other arrangements or chosen a different restaurant that could accommodate my location. Domino's Pizza's failure to provide this crucial information not only disrupted my evening plans but also left me without any viable alternatives

One of the most disappointing aspects of this experience was the lack of communication and customer service from Domino's Pizza. It is essential for businesses to clearly communicate their policies and restrictions to their customers, especially when it pertains to delivery. By failing to inform me of their after-dark delivery restriction, Domino's Pizza demonstrated a lack of consideration for their customers' needs and preferences. Furthermore, the customer service representative that I spoke to inform me of the cancellation did not offer any solutions or alternatives besides a 2 to 5 business day refund, which was also inconvenient, leaving me feeling disregarded and frustrated.

My experience with Domino's Pizza was highly disappointing and frustrating. The unexpected cancellation of my order due to their after-dark delivery policy, without any prior communication, left me inconvenienced and without any alternative dinner options. As a customer, I expect transparency and clear communication from businesses, especially when it comes to delivery restrictions. Domino's Pizza's failure to meet these expectations has left me with a negative impression of their service. I hope that they take this feedback into consideration and work towards improving their communication and customer service to avoid similar disappointments...

Ordered two pizzas and three drinks today for delivery. After an hour, tracker still said it was at the store. I called to see what was up and was told they were short staffed and it’s be another 20 minutes. I told them I’d prefer to come pick it up but asked that they remake my order because it had been sitting on a shelf for 40 minutes. They agreed to. I arrived at the store within 15 minutes to pick up the order and confirmed with them that they had remade it. I got home and had cold pizza… and hour and a half after we ordered it… It had not been remade. I was also missing a drink (partially on me. Though I shouldn’t have to check behind them). I called the store and asked to talk to a manager. I was placed on hold for 10 minutes and no one ever came to the phone. There were only two teenagers in the store so my guess is there wasn’t even a manager on duty. I hung up and called again and told the guy my whole experience and that I knew he had lied to me and didn’t intend to let me speak to a manager. I let him know I would talk to a manager in person next week. He said he understood and we hung up the call. Mistakes happen and it’s tough when you’re understaffed. I was annoyed, but fine to pick up a fresh pizza in person. But instead of providing decent customer service, I was lied to and given cold pizza for my family and then given the run around.

Update: Spoke with the manager and was told there would be $25 credit added to our account. Tried to use it tonight and there was no credit there. The manager on duty said they’re not even allowed to give credits. Avoid this store at all costs. They treat customers poorly and are not truthful in their interactions.

Update 2: New manager gave me the number of the franchise manager’s office in Winston Salem. I called and left a message and explained what had happened. Never received a call back from anyone. Won’t be eating at any Winston area Dominos...

We generally get pizza from here all the time, at minimum 4 pizzas. Have been buying from here consistently for over a year now at least a few times a month. Always a pleasant experience and great pizza, but tonight... The "Manager" somehow expects these measly 6 packs of each seasoning to be sufficient to serve 6 people(32 pieces of pizza) usually the employees are more than glad to give me a little extra seasoning to be sufficient for the amount of pizza I purchased, but tonight this manager insisted she absolutely had to charge me if she gave me any more seasoning. Generally a 10/10 experience, but tonight is definitely a 1/10 and I absolutely will not be coming back to this establishment until better night management...