Dunkin' — Restaurant in Warren

Ordered online after months of not, and I was let down once more. I had food items missing, items made incorrectly, and I want to give the employees the benefit of the doubt, but it’s hard when every online order is made incorrectly. This order was the last straw.

I had ordered a drink and five small food items. One of the food items was a donut, and that was not in my delivery bag (which was still sealed, so it wasn’t the delivery driver). I had asked for an avocado spread on the side, and for whatever reason, it was slathered on a slice of sourdough bread, which wouldn’t have been a problem, if I hadn’t also ordered a bagel that I was going to put the spread on. My sandwich item had survived this time, but the last time I ordered a sandwich, I asked bacon, egg, and no cheese, and it was made with cheese, no egg, and sausage. Hello?!

Again, I refuse to believe it’s entirely the employees’ fault. It seems like they’re lacking in training from their manager. Is the manager even training his employees, much less paying them to read? Your store can only do as well as you train your employees, so if your store is doing poorly, perhaps it’s a reflection on the manager and his managing skills…

Proceed with caution with this store. Don’t take your anger out on any of the potential teen aged employees, and if possible, take direct action with the manager. I’m done giving this store any additional chances...

Just wanted to share an experience that I had on Saturday, September 27th at 4:55pm. I ordered a medium iced coffee with two shots of hazelnut. By mistake, the gentleman who took my order typed in one instead of two. When I pulled up I confirmed that I ordered two and he told the woman while she was making it that it was supposed to be two shots. She said “Too bad, I already made it…”she didn’t. As I am waiting, I see her completely berating this poor kid right in front of customers-including meat the drive through. Just a note to this person…calm the hell down and take a breath. And to be fair, you messed up my order and now I have a bad coffee. That wasn’t the kids fault..it was yours. I sure hope you aren’t the manager because that is no way to treat anybody and absolutely no way to...

We went to this establishment on 10/12 at 7:30 in the morning. We ordered two coffees and it wasn’t busy. They made my boyfriend coffee incorrect and he went inside to see if the can correct his coffee. One of the girls behind the counter said “can’t he just drink it”. My boyfriend explained he didn’t like the syrup that was put into his drink and wanted to correct one made. This girl proceeded to swear because they were too lazy to make the correct coffee. I not recommend going to this establishment if you want good service and the correct order...