Al's Pizza — Restaurant in Warrenville

I’m shocked at what I just witnessed waiting for a pizza here. A young male worker bringing a pizza to the bar came back with the same pizza, stating that a few pieces fell on the floor. The girl who seemed to be in charge, was noticeably angry, and asked which ones? The boy told her the few that fell, and then three different female workers proceeded to touch all of the pizza pieces moving them back into place. Then the girl in charge, who was also touching the pizza, told him to put it aside for five minutes and then just bring it to the table. Which is what happened after it sat on the shelf. Another young male worker had also chimed in and said, “I told him not to even say anything and just take it to the table”. Everyone had been taking payments and then touching/making food. I never realized how unsanitary their process is even without this horror that transpired in front of me. Al’s was in my regular rotation for years. I will never order from here again. There are essentially children running this area of the restaurant alone and this contributes to a serious health department violation bc they clearly don’t care or have knowledge about handling food. Unless the adults who work here have the same values in service and customer respect. Yikes. You’ve lost me forever and others please take heed. This is how you get sick. There are so many honest, upfront ways to have rectified this. Mainly that should have involved telling the customer(s) who are eating that pizza right now, having paid for it and are leaving a tip. This happened in front of other waiting customers who watched in shocked silence. Bystander effect on this one bc we waited for our already paid for pizzas with hawk eyes and left. Who knows how often this must happen to trusting, unsuspecting loyal customers, bc this was way too casual. Who knows what happens while they are being made, but I’ll try not to think about it and eat my last Al’s pizza, grateful that I was early for the pick up. There is no coming...

Al's is the best of the burbs in my eyes. Pizza is my thing and most places in the burbs wouldn't get past a three star rating.

They do one thing: pizza. I'm telling you that is always a sign of a place to try because all of their energy goes into making the best pizza and they nail it.

First Timer Process Cash Only Order when you walk in Grab drinks after ordering from fridge and sit down Eat and then pay on way out If you have kids, they will give them a sucker on the way out if you okay it. If you tell them to make the kids do something, they'll tell the kids something responsible or funny they must do before eating it. They tell my two they must agree to clean their rooms. Kids love it. Tip them and see how the family operates!

What to Eat Get a cheese, sausage, pepperoni. They do it right! 2. I'm a cheese only fan for my first adventure at pizza places

Tip: call and ensure they are open. Because they are a true mom and pap place, closing hours vary Tip: Order a 14" or more. I noticed the 10" to be a different, less fulfilling exprience in terms of crust Tip: if you dive in as soon as it hits your table, you'll burn the roof of your mouth. It comes out of the oven and right to your table in less than a minute. However, it is best HOT so pull a couple of pieces to your plate and wait roughly 60-90seconds. Separate a couple more piEces on the pizza sheet while waiting. You'll then be good to go the rest of the...

Food tasted great. Prices are high but right at the standard for a Chicago-area pizza place not named Domino’s or Papa John’s. There was an interesting interaction between the establishment and customer that’s been “coming here for years”. It was right in the middle of a Friday rush and this couple came in ordering an Al’s Special for the bar. They didn’t get sausage or black olives, but got extra mushrooms. There was some confusion about what the price should be. The employee at the register went to another employee/maybe manager and asked for verification about what he should be charging. Long story short, the modifications resulted in an extra meat charge and there was a disagreement. The other employee came over and dealt with it and the customer was being a brute and giving her a hard time. Instead of giving in to a rude “loyal customer” during the Friday night rush, she flat-out asked him if he wanted to order the pizza or not. The couple decided not to and walked out in a huff. I’d prefer for interactions to be dealt with this way. When customers get high-and-mighty and demand things, it’s never a good idea to placate them. They’ll never stop making you give in to whatever they decide. And honestly, looked like the restaurant could afford to lose a customer since they pulled 15 pizzas out of the oven in the 10 minutes I was there. I’ll be...