Culver’s — Restaurant in Warsaw

Make sure you have everything before you leave. I did a curdside pickup, got back home and realized they did not give me my side item of pretzel bites. I called the store to get a refund for the missing item as I have in the past when it happened. The employee told me he can give me a coupon that would be snail mailed to me or I can come back. I’m on my lunch break, I don’t have time to come back. I asked for a refund as I was charged for something I did not get. He told me to hold for the manager. Then the same employee comes back and said the manager (Jordan) didn’t want to talk to me because he can’t offer a refund. I said what do you mean? This location has before. He said hold on, and gets Jordan to finally talk to me. He said he won’t do it even though it is possible to do so because the owners told him not to. I don’t care what your owners think to be honest as I highly doubt this is corporate policy if your system allows it to happen. You charge a product, you don’t give me said product, you offer a refund for the product. I will not be coming back to this location after this experience. And Jordan is terrible at handling customer complaints giving attitude back to me as I’m frustrated with his store’s “process.” Doesn’t seem like a good representation of the company to me. I have submitted a call back from corporate and eagerly await...

Great servis !!! Great people !!!! Great food !!!! Very respectable and cheerful I been to very high end restraint by apoiment only and it doesn't compare to what I recived by this store I come back again a much more thanks again !!! BIG SHOUT OUT TO ADA IN DRIVE THRU AS WELL AS JOSIAH FOR THE AMIZING SERVIS AND HARD WORK TAKEN THERE JOOD VERRY SERIOUS !!!!!!! AS TO THE OWNER KEVIN RAY GREAT CHOICE ON LETTING THEM ON THE TEAM .....PLEASE PLEASE PLEASE SEE TO IT THEY GET WHATS DESIRVED AND OWED TO THEM FOR THERE...

Well, the “manager” wants me to excuse the missing item from my bag because they’re in the middle of a rush. 🤔 He sounds like he’s 16 at best and wanted to rectify the situation by sending me a coupon in the mail. This after he said, well when is the next time you’ll be coming to Culver’s. All I could say was, I don’t plan it weeks in advance… I’m confused as to why you’re so confused. This can’t be the first time something was missing from a bag. PS, there were 3 people in front of me and no...