Jack in the Box — Restaurant in Washington

This place is awful. My husband stopped to get late night milkshakes. When he got home one fell as he was getting out of his truck and he brought the other one in to share. I took a sip and it tasted like spoiled milk. I had him try and he said the same. We called and got ahold of the “manager” Zakel. I told him what happened and he told me to replace the shakes we have to return the ones we purchased. He told me that since he couldn’t prove the shake actually dropped and spilled, we would have to wait till tomorrow and speak to his “boss boss” to get a replacement or a refund. As well as hang on to the shake and cup to present to his boss. I asked for his bosses name and when she’d be in as well as the corporate number, which ended up not being a working number. I called back to confirm I didn’t write it down wrong and told him my husband was on his way with a picture of the spilled shake mess, the mostly empty cup, and the tainted shake and he told me he couldn’t take cups through the drive thru. He refused to talk to my husband and had another employee tell him he needed to come back tomorrow. So we have to give you back something to prove we’re telling the truth but you can’t actually take it to give us a refund? You’ll replace the shakes, that we can’t give back through the drive thru, with potentially tainted shakes again? And you get a call about a spoiled product and you still are serving it to other customers? You call your customers liars over a $4 shake? C’mon! You work for a billion dollar company and you are that protective of a $4 shake like it’s about to bankrupt you. If it’s 2 am and you mess up and order you make all your customers wait till the next day because you can’t take food back through your drive thru? And you can’t have another store with clean machines replace the shakes? Cause we tried that too....

I work near here on the weekends, and I had the misfortune of going here at this time. Like other's have said AVOID it on the weekends, its their teenage crew who are just bad at their job or something.

I clock off work and go here, the first thing that happens when I walk in is one customer complaining he never got his meal and has been waiting and another guy was missing the bacon on his bacon cheeseburger. Red flags.

I order a loaded breakfast jack and a hashbrown on my break, my hashbrown ended up being terribly undercooked to the point of being really floppy. I asked for another one and they say sure, I sit back down and realize my sandwich does not have bacon, I don't even bother, I just want to eat and go back to work. Five minutes later they let me know they are out of hashbrowns actually, and will drop me down some fries. At this point i'm pretty annoyed because most of my break is already over and I like to eat my side with my meal, which was now pretty much gone. I figure that's fine, i'll just eat the fries as a snack at work I guess.

My break is now over and I never got the fries, I walk up to the counter and the guy sees me, and I watch him drop the fries. He says, " dont worry! They will be...

I am currently still waiting for my boyfriends, our friend, & my own $41.00 meal for thirty minutes at 230 in the morning. When we pulled up they could not hear us what so ever and ended up just telling us to pull forward and we still had two people to order for. Their machines are down & could only serve shakes. No soda at all and we played the difference instead of getting them same price. We waited so long while we were parked in front of the building and we saw two of three cooks just standing there. My boyfriend walked back up to the window and watched one of them wrap a burger then just sit there and start joking around with the other cook. It's been 40 minutes and now our food is partially cold while some of it is fortunately hot. So Absolutely frustrating, and a waste of our time bc we could have went somewhere else to eat and went home to sleep for work, and wouldnt have wasted our money on cold meals that we have to heat u in...