Mama Chepa Cocina Latina — Restaurant in Washington

I really wanted to like this spot since it’s close to me, but my experience was very disappointing. I ordered a margarita and taquitos, and while eating I noticed a bug in my lettuce. When I brought it to the bartender/waiter’s attention, instead of apologizing he tried to gas light me & say “some lettuce come like that.” That’s not how food safety works — lettuce should be washed properly.

They eventually comped my plate but then randomly tried to charge me an extra $5 for bringing “outside” alcohol and putting it in the margarita (it was juice that was warm that I wanted to enjoy cool). , which is not written anywhere on the menu. The whole situation was handled very unprofessionally. Mistakes happen, but the way staff responds makes all the difference, and in this case, it left me feeling disrespected and uncomfortable.

I hope management takes this as constructive feedback, because cleanliness and professionalism should be a priority when...

Excellent service. Very well priced and long happy hour Monday-Friday 3-7pm that has both food and drink specials. Food varied in likability. The chicken dishes were all outstanding. I’d recommend the wings. The beans in the chicken burrito were a bit too salty but it was balanced if you had a bite with everything. The veggie burrito was uniquely flavorful. The chicharron was just pork ribs not the fried pork belly/skin you would expect and they were kinda dry. Overall there were some good dishes with outstanding flavors but some dishes had flaws so the menu is inconsistent but the sauces were outstanding and the drinks were reasonably priced. For a local spot it contributes to the needs of the area with a great atmosphere and a fun spot to enjoy with friends and family. Restaurant is noticeably clean, well decorated, and colorful. Will definitely recommend...

I am writing to express my dissatisfaction with the service my party of three received during our dinner today. From the outset, the experience was subpar. We were not offered the variety of tortillas available, and when we specifically requested corn tortillas from our server, she responded rudely and unprofessionally, flatly refusing our request. Throughout our meal, we did not feel comfortable, and the lack of professionalism in the service was very noticeable.

To make matters worse, the bill included an 18% gratuity, which was far from deserved—10% would have been generous given the circumstances. The restaurant was nearly empty, and after this experience, I understand why.

I hope you take this feedback seriously and make improvements to prevent this from happening to...