Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Washington

Terrible customer service and a wilted salad to boot. We ordered 2 pizzas online. We showed up about 30 minutes later to pick them up. We walked in and we were asked if we placed an online order and if it was paid for. We said yes, and they said check the rack behind you. Wait, what?? Your customer service is so bad that I have to find my order?? Whose bright idea at corporate was it to allow this? You ordered it, you paid for it, so you find it? Really?? Ok, so we proceed to touch other peoples food trying to decipher the receipt to see if it was our order. No such luck, so we wait. Meanwhile, we purchase a 2 liter and ask for a salad. They don't have the salad we want, because they would have to 'make it', (let me pause to say that I thought that is what Papa Murphy's did was make food) so we order one that is pre-made. After waiting for almost 15 minutes an employee finally asks what the name on the order is and how long ago it was placed. I tell them my name and that the order was now placed almost 50 minutes ago. Then we played a fun game of ' is the name Ryan or Brian' before they start scrambling to their computers to find my order. Finally an employee finds our order on a different rack marked Uber eats, located behind the counter. We were handed our pizza in a way that suggested we were inconveniencing them, because you know, they had to find it and all. No sorry for the wait, sorry for the confusion, nothing. We get home 10 minutes later and open a salad that is completely soggy and wilting. I receive an email from Papa Murphy's asking to take a survey to share our experience. I click the link and the survey had already expired. Imagine that, within 15 minutes of picking up my order, my timeline to share my experience had expired. Shocking. With customer service this bad, I suppose I wouldn't want to give customers a real shot at sharing their...

Horrible. Almost fascinating how terrible that was. I have only left a handful of reviews. I felt I needed to with this. My son and I came in to pick up an order. The young man at the register couldn't find it, and was courteous and kind all the while. Not long after, an older woman began interrogating me. This is no emphasis. She demanded to know then and there that location's phone number. I told her I didn't know and she demanded again. I then offered to give her my number again, so that she could perhaps investigate the order. She scoffed and told me she was right, and that I called the wrong store. I told her that no, I offered her my number. The young gentleman at the register had ALREADY CONFIRMED that I called that location, as I showed him on my phone before her interruption. She then offered to make the food and I agreed.

Look, I understand having a bad day. But the real reason I am leaving this review is for how terrible she treated her crew, the young man man working there with her. She yelled at him multiple times, for no reason. She asked where a large crust was, he told her, she to him he was wrong, and that SHE knows what a large looks like. After quickly looking again, it was there and he was right. Poor customer service is one thing. But treating your young employees like garbage is sad, and evident of a poorly...

This store is absolutely terrible! I have been to, and worked at multiple different locations as a store manager, and this store is ridiculous! This is not the first, or even the second bad experience I've had at this specific store... The manager and her employees all make pizzas that are extremely center loaded and improperly portioned. They also don't work with any sort of purpose at all. They didn't seem to care at all and couldn't even muster a hello to anyone who walked in. Overall terrible customer service, terrible work ethic, and terrible quality! They seem in dire need of new management..... Its sad that i have to waste time out of my day to write a bad review just to hope something gets done. They also would not accept my free pizza "pizza-pology" slip that i was told upon reviving that i could us at ANY LOCATION, since i received it out of town. Bad management. Rude employees. Will be going to any other location...