Trini & Carmen's Mexican Restaurant — Restaurant in Waterford Township

Bad food, Unsanitary, Smelly. Useless manager RON made it a NEVER AGAIN after 51yrs for our family. We have supported Trini's since, during and after they caused the nations worst outbreak of botulism in 1977. 35 people hospitalized. Looks like history may repeat itself again with (hang up the phone on you) useless manager RON at the helm.

If tell him your concerns you will be sent on a goose chase calling back asking for people that don't exist. Just a routine useless RON uses so he doesn't have to deal with his responsibilities. After going through the ordeal useless RON created, we now know problems here run deep. He is extremely rude, no help at all and if you try to convey your concerns for their benefit he will just hang up.

We ordered 3 nachos carryout, 2 chicken 1 beef. Chips were stale, tough and dry. There was about a cup of what looked and tasted like frozen cubed chicken on top of the chips and cheese melted over that. All the normal toppings were missing. There were no tomatoes, onions or green peppers. Every bite was dry and flavorless. With only two tiny cups of salsa for the whole nacho there wasn't much we could do about it. We aborted the chicken nacho in hope the beef would be better. It was slightly less dry due to the grease from the beef. Again no toppings at all. Just stale chips with a small amount of ground beef and cheese on top. We doused the chips with the two tiny cups of salsa to no avail. Still unedible without the toppings. We opened the third nacho Just as bad as the first. Upon closer inspection we could see what looked like mold on the edges and bottoms of some of the chips. No wonder they were so tough stale and hard to chew. Disgusted knowing we had probably just eaten a lot of mold we threw away all three.

Google prompted me to leave a review. I thought gosh our family is always loved this place. We have come here for all our milestones, celebrations, birthdays, graduations our whole lives and we love Trinis. I can't write an unfavorable review without giving them a chance to make it right. I called monday. My concerns were not well received. The person on the phone lambasted me for not calling back the same day. I explained they were closed after we threw away their food, rebought and went to our event. I could tell this person was not going to be any help and asked for the manager. Useless RON said. "I am the manager" and offered to give us back $10 on our $90 order. I asked if there was anyone else I could talk to. Useless RON said yes "call back Mon after 11 and ask for the office manager" I called at 11:10 and was told the office manager was gone for the day. I said no problem could you take my number and have them call me back. No one did. Two weeks later I called back. Ron answered. I told him I had completed his hoop jumping and no one has contacted me. He chewed me out and said I was yelling at him and if I didn't yell at him he would have solved the problem. (I never yelled at him) No need, I was just trying to fix a bad carry order. Not a big deal.

Useless manager RON hung up on me. Wow! Great job solving the problem RON! When a guest of any business voices their concerns for the benefit of that business and the manager hangs up. They should be fired.

I started looking at the other recent reviews on Google. Wish I had read them before I placed my order. 1 star Strong foul smell. 1 star Mold on food. 1 star We threw all our food away. 1 star Hung up in my face. 1 star Long-time customer will never be back

Sounds familiar. People must be complaining all day long which is why useless RON just hangs up. If they can't keep the front where guests are clean and functioning can you imagine what the back looks like? Walk in fridge/freezer food prep stations. Robert Irvine would have a hayday.

They are just riding on the coat tails of the hard-working crew before their time. It's only a matter of time before they close. So keep your memories of how Trinis used to be in your head and your wallet in your pocket. Don't waste a penny of your hard...

I used to work at the health department right down the road and eat here at least twice a week. I loved their fajitas, enchiladas, and chimis. Man, are those days over. I was in the area and felt nostalgic so I thought I'd treat my wife and my cousin to (what I thought and remembered to be) some of the best Mexican in town.

Everything was pretty bad. My cousin ordered Al Pastor street tacos after asking if they had Al Pastor. The waiter confirmed they had it. The waiter then asked him "do you want that on all 3 tacos?". Cousin says well I'll take 2 pastor and one steak if I'm allowed to mix, sure!

Since pastor sounded great, I asked for an a la carte pastor taco along with my cheese and onion enchilada meal. Waiter asked if I wanted a hard or soft taco. I asked if I could get a soft corn tortilla like the street tacos. He looked at me like I asked him to send me to space or something. "Uhh, what do you mean?!", he asked. I tried my best to describe to him what a soft corn shell taco was, like an authentic street taco EXACTLY how it's described on the menu as a street taco. Bewildered, he says ok, and I said to my family "there is no way I'm getting the taco I asked for, zero chance". My wife ordered a steak chimichanga. We all ordered margaritas.

To try and speed this review up, I guess I'll move to bullet points:

Apparently they don't make al Pastor anymore. They didn't tell us this so they just decided we'd get whatever they wanted to serve us. My cousin got 2 steak tacos, they picked shredded chicken for me Remember when he asked what 3 flavors of taco my cousin wanted? It's only two tacos. 2 tacos with about 1.5 oz of meat each for $10. I got a soft flour shell chicken taco, because of course, I knew well ahead of time he didn't grasp what I asked for. My wife got ground beef instead of steak, but was charged for steak. The margaritas were absolutely the worst we've ever had. We weren't the only ones, the table across from us sent theirs back and there was an argument about taking them off the bill because they took more than one sip of it, so we just bit the bullet and didn't want to fight with the staff. The AC was either broken or not turned on, it was roughly 82 degrees in the restaurant. Fruit flies everywhere, constantly batting them away from my face and food. -Only get an additional star on my review because despite none of us getting what we asked for, the...

Some of the worst customer service!! we drove 35 min for a carry out. when i got there, the bar area was busy. but the waitress called my name and told me that my order was ready. i asked if everything was in there, she double checked with the other waiter and he said yes. she pushed my bags to me and i left. once, back. home we opened up the order and NOTHING was correct. we ordered 60 dollars worth of food!! at this point, i was calm and asked for a refund. i was told, no they don’t do that and that it was my fault cause i was on my phone and i grabbed the wrong order. first of all, my phone was in my hand, but i was not on it. secondly, the order that i grabbed was the ONLY order on the counter, so how could i have grabbed the wrong one?? not to mention, the waitress called my name and told me that it was mine! not one apology from the staff. again, they wouldn’t refund me but told me that i could come pick up my food. i told them that by that time it will be 1.5 hours old, could they remake it since we had to drive another 35 min back. to which we were told no. simply that it was sitting there and they didn’t care if it was cold. maybe, instead of singing the Dawson’s creek theme song at the counter they should have been more professional and taken accountability for their mistake. not to mention that we received someone else’s very large order, so that is 2 mistakes they made and refused to take accountability for. finally after blaming me numerous times, the manager got on the phone and offered to make the food fresh. still; we had to drive back almost 40 min, still without an apology!! the food is good, customer service is lousy. if you decide to get a carry out, CHECK...