Thai/Italina Inc — Restaurant in Waterford

First, I was last at this place a year or maybe 2 years ago. It was decent. Not the best I've ever had but decent. Tonight's experience was not. I wondered if they were training in brand new people in the kitchen, or had only one cook who couldn't keep up, or what. It was such a different experience from in the past. We arrived between 4:30 and 5:00 and we're the only people there. We waited an extremely long time just to get appetizers - just a cup of soup and spring rolls. Maybe they were overwhelmed with carry out orders? The soup actually was decent. The spring rolls however seem to have been made by someone who didn't know how to roll them: the rice paper was wet , the rolls over stuffed, and they completely fell apart. We literally couldn't even pick them up and I had to ask for knives to cut them and eat them like a salad. And the sauce, which can make or break a spring roll, was almost tasteless. It was very watery - it truly looked like someone had added extra water to stretch it out or something but it gave it almost no flavor as a result, and there was no way to get it to stick on the spring roll because it was so liquid, And you couldn't dip the spring roll because you couldn't pick it up so we had to spoon the watery sauce over the pile of disintegrated roll. We then also waited a long time for our entrees. My friend had the grilled salmon, which he said was decent. I had the combination curry which was awful. It's supposed to have pork, chicken and beef, And I had a hard time finding beef. The bigger disappointment to me was the flavor / sauce. Once again it was like someone added an extra cup of water to what should be a thick and flavorful sauce - it was runny and almost tasteless. I wish I'd ordered the salmon! But I go to Thai restaurants for the Thai sauces and curries. I hope it was just a one-time really bad night - and I wish they had let us know if they had a new cook who didn't know what they were doing. I may give it a second shot. Will...

Thai Italina was decidedly a delightful surprise!

Thai food ranks among my favorite ethnic cuisines and, because I frequent some of Milwaukee's authentic Thai places, I wasn't expecting much from a tiny little place in a tiny little town...

Immediately walking into the restaurant did not get my hopes any higher than they already were. The atmosphere is a little odd. It seems stripped down and a little haphazard. When our wine glasses arrived they were two different shapes/sizes... and not in that eclectic, trendy way.

We ordered a bottle of wine (reasonably priced at $18), tom kha soup, volcano grilled chicken ($13) and crispy duck with curry sauce ($15).

As soon as the tom kha arrived I was over the moon. It was fresh, flavorful and I could have ordered 8 more and not had enough!

The entrees were also good. The volcano grilled chicken lacked some expected spiciness, but that's only a small complaint.

I'm only notching one star due to the slightly...

This is our second time eating at this restaurant. The first time was good. This time not so much. The waitress was not attentive at all. Never came back to ask us how our food was or if we wanted a second drink. The restaurant itself is not very clean. Even the door knob for the bathroom was sticky on the inside and outside. We ordered spring rolls as an appetizer and it was 90% iceberg lettuce inside. Our main dish was chicken and shrimp with volcano sauce. The shrimp was so overcooked that it was curling up on itself. We were overcharged for an item on our bill. As we got up to leave the waitress who was sitting behind the counter just called out to us and said "have a good night." At which point we said "well don't you want us to pay for our meal?" She said oh yeah. Like I said very unattentive. It'll be a long time before we go back to this...