Papa Vito's Pizza — Restaurant in Waterloo

DON'T EVER EAT at PAPA VITO'S in Waterloo!!!

WORST SERVICE and was treated EXTREMELY DISRESPECTFULLY!!! I was quoted 1hr-1hr 10 mins... Over 2 hours later I my food delivered to have liquid in the bottom of the box!!! The crust was mush like soggy bread!!! The manager wouldn't talk to me on the phone, they wanted to take my name and number to call me another time and they also REFUSED to deliver a new pizza to me!!!

I drove there and there are NO CUSTOMERS just 10-15 employees and the manager or owner standing around the counter... No one ever apologized and he refused to give money back. He said he'd call me tomorrow and work it out... I said that I wasn't leaving without him refunding my money or voiding the debit card.

When I walked in and they were all standing around but to busy to talk to me I open up the pizza box and "I asked is this how you several ALL your pizzas?" He says YEP!!!

I said there's liquid inside the box. He said it's just REALLY JUICY pizza... I picked up a slice and said this is mush like pouring water on bread!!! That's when he said to leave my name and number and he'd call me tomorrow to work it out... I said I waited OVER 2Hrs for a pizza that I can't eat. You told me you had the kid on the phone tell me that you wouldn't deliver another pizza to me. So I'm not leaving without a refund so I can go get dinner somewhere else.

He told me he was going to call the police 2 different times, I said I waited over 2hours for my dinner that I can't even eat. (At this time it's been 2 hrs 40mins).

I said go ahead call the police or refund my money and I'll gladly leave and get dinner elsewhere...

He said FINE! Looks up the price of the pizza $21.49 and gives me ONLY $21.00 I asked about the 49 cents... He looked at me like I was crazy!!! Handed me a dollar...

First off let me say that Papa Vitos is by far one of my favorite pizza joints.

This particular location, the original, is SMALL!! It's got just enough room for staff, three booths and a couple bar tables and it's a tight space.

This location is the one you wanna order from to take home more than anything but imma give you a heads up, order early because wait times can be up to a couple of hours to get your delicious food. Dining in of course is gonna be a little faster but it isn't super accessible for folks.

If you want a dining in experience try one of their other locations. Belleville is really pretty building (I can't remember the accessibility tho) and the place in Millstadt is accessible, roomy and great service to sit down at.

The pizza is great, the French dip or the Philly is also wonderful. Ravioli is pretty much like every other ravioli on the STL front. The chef salad tho.... Oh My Gerd. Get the fricking salad and take half of it home easily. Filled with meats and the dressing.... omg.... this is what cheat days were made for.

So in summary the Waterloo location, great!!! Small, wonderful for ordering out but do it as soon as you know you got a feeling...

Ugh!!! The meatball sub sandwich was absolutely any but that. First, there were no meatballs, just meatflats. Second, I guess they try to make it like a panini? All I know is that the meatball flats were cut into three pieces, came on some weird bread, and seemed to be like a panini. None of this was descibed on the menu. The menu descibed it as a "meatball sub." Anyone that knows what a meatball sub is would be most displeased with rhis offering. 1 star is being...