Aquamos Coffee & Ice Cream — Restaurant in Waupaca

Please note that we came when Aquamos was under renovation and very busy. Also, the employees were extremely kind and accommodating considering how busy they were.

After being in line for 10 minutes, it was an additional 30 minutes from the time we ordered before we managed to get out of the shop, for 3 drinks and 3 food items.

The employee on the register couldn't clearly answer questions about what went into any given item on the menu. They also continually asked guests for each order, "Do you want this to stay?" This seemed to cause confusion with every person that was asked the question, understandably so, as the industry standard phrasing is: "Is this for here or to-go?" It may reduce time and friction in every order to make this change in phrasing.

We ordered an item that was present in the bakery case upon ordering, the employees even double checked its availability, and they STILL ran out of it before they got to our order. Additionally, we were served something on a plate that we ordered to go, like the rest of our order. Completely understandable considering they were busy, but this mistake took an additional 2-3 minutes to be rectified.

This location seemed very understaffed today, with only one person working on food orders, apologizing profusely to each person they brought food orders out to, as each person had been waiting tens of minutes for one or two items. There's no problem with being busy, having a crowded and busy shop, and needing a little more time for that many orders. But Aquamos has been open since 2019. It seems reasonable to think they should have a more robust system and/or team than this, even in hectic times. It's not ideal for their employees and it's really not good for customer experience.

The drinks and food we did get were mediocre, lacking in flavor or...

Love this coffee shop!

I’ve been a fan of this coffee shop since day 1. Waupaca had always been missing a small town, locally owned, coffee shop. Aquamos has filled that void.

Originally the space was shared with a cabinet business. But it has slowly taken over more and more space. Which is awesome to see, because it must mean that the community loves it just as much as I do.

On my latest visit to the area, I noticed they started serving food items. Above and beyond the items in their display case. I knew I had to try them. One morning I stopped by and grabbed their “Never Been Cheddar” breakfast sandwich and a iced coffee. Then I went to the park to enjoy it. What a pleasure the sandwich was. The chipotle mango sauce added an amazing flavor to it.

Today I wanted to try their lunch items. So I got a Reuben sandwich see picture. Again, I was very pleased with the flavor. Nice, tender, corned beef on a bagel. At first I wasn’t sure how it’d taste being on a bagel, but it was still just as delicious as a traditional Reuben.

At a customer service level. The employees are always welcoming and nice. I’ve never had an issue there.

I hope for their continued success for the coffee shop and can’t wait to see it’s...

My family met up in Waupaca and stopped into Aquamos on our way to a paddling outing on the wolf River. We noticed the signage inside the store that the restrooms were for paying customers only. That's understandable. So I informed my family who didn't plan on purchasing anything about the signage. Those of us who did purchase food items did use the bathroom. The older man who was there who seemed to be the owner was getting very agitated about us being there and using the bathroom. My daughter who didn't purchase anything actually left and walked to kwik trip to use the bathroom. My daughter-in-law, who ordered coffee, did use the bathroom, and while she was in the bathroom, she could hear the man outside the door very upset and complaining about us using the bathroom. We could see he was visible upset at our whole group. I'm so confused. We bought food, and we used the bathroom. Was it because EVERY single person didn't buy something? It was so unprofessional. I've never seen any behavior like this. We complied with the signage but then got rudely treated. It won't make us come back...