Subway — Restaurant in Wausau

Positively the WORST customer service I had ever been subjected to at a Subway.

The young male server with a scruffy goatee told me I could not have the extra lettuce I requested on my turkey salad and then proceeded to give me three times more spinach then i wanted and was very surly about removing the spinach. I asked him to replace the removed spinach with more iceberg lettuce and he said he could not or i would have to pay extra.

I said I had no problem with paying extra and then he said he could not do that because the computer/till was not set up to charge for individual/extra ingredients.

He said he could only put the standardized amounts of any ingredient on my salad and became very surly. Now he was arguing with the customer

Then he made some conflicting illogical comments about a limited number of ingredients allowed....now confusing me about number vs quantity....and it got worse, from there.

I understood the Covid restrictions that were in place a few years back, limits due to pipeline supply issues, but this server was rude, abrasive, punitive and aggressive beyond belief - and we are NOT under Covid protocols or the accompanying economic conditions, to my knowledge anyway, anymore.

I told him I traveled from Missouri to Wisconsin often and had never encountered such hostile service at any Subway as this, my hometown one.

He said each franchise is different. Our local Culver's gets excellent reviews for customer service and they encourage a customer to "have it their way." Sure they charge a bit more. But the customer never goes away feeling actually insulted for spending their money there.

But to have conflicting policies where the customer always loses, and gets insulted by rude servers, is NOT, I would think, what any manager wants to put forth in a small, close-knit community where word DOES get around. At least train your employees...

The service was great and pretty fast too, but the siracha sauce was hotter than the devil's sweat this time and since every subway employee has their own idea of portion sizes for all toppings (but especially the sauces) whoever made my boyfriend's sandwich went sauce happy while mine was fine but I got different sauce on mine. So since his sub had been drenched in lava sauce this time, it was 100x hotter than he expected and got half way thru his sub when it hit him. I didn't know what was happening to him but judging by the flames coming out of his mouth I thought he was morphing into a dragon but after the sounds he made I thought he was just gonna die. Scariest moment of my life. I thought I lost my man to the sauce. How dare you cause this tragic...

I like subway food but don't love it, so experience may vary depending on preference. It's always a little on the slow side, the crew is rarely excited or show any sort of personality (which isn't really a focal point, I guess, but is important for me). They aren't always very accommodating. I had a coupon to buy any sub with a medium drink and get the second for 99 cents. I got two footlongs with double meat, double cheese. When I went to pay they said I would have to pay the extra charge for double meat and cheese and insisted this was on the coupon but it wasn't. I had to debate a bit with them before they gave me the deal on the coupon. I'm pretty sure this would happen again so I won't order similarly so that I can avoid...