Arby's — Restaurant in Weathersfield Township

My son and I recently went to Arby’s because my son wanted chicken tenders and we love their food. When we went to the window to pay, this simple trip turned into a real nightmare. The girl opened the window to take my money and we could hear someone in the background screaming about giving customers too many fries. It shocked me and upset my son. Arby’s is by no means inexpensive. It’s probably the most expensive fast food restaurant you can go to. I couldn’t believe someone would get that upset over french fries. French fries!!! I felt bad for the girl and thought that must be a horrible place to work., but went on my way. As we left, my son bit into his chicken tender and broke his tooth. I stopped the car to check on him and when I looked at the chicken tender, it was as hard as a rock. As soon as we got home, I called Arby’s to tell them what had happened. I got a very nasty lady named Keisha on the phone. She told me that she personally cooked the chicken and there was nothing wrong with it. She said she had no other complaints and acted like I was making the whole thing up. Then she said something under her breath and hung up. The next day I called and got a “manager”named Terri on the phone. She said she had a hard time believing anything would be wrong with her chicken and again insinuated I was making it up. Why would I waste all this time making something like this up? Like I have nothing better to do?? The dental bill to get my son’s tooth fixed was over $400. Add that to the $50+ food bill at Arby’s that we couldn’t eat and going to Arby’s cost me over $450. I will never go back. And I encourage anyone reading this not to go to the Arby’s in Niles. And I encourage the owner of Arby’s to look at the people that are working in that restaurant. I have no idea what this Keisha does but she horrible and if Terri is in fact, a manager, she...

went to arbys in niles ohio, at around 2:20 pm. the guy who took the order was extremely nice. and he repeated the order back to us, clearly, and made sure it was done correctly. that surprised me. and THEN. when we pulled up to the second window, a woman, a girl, handed us the order, gave us the sauces we wanted, and said have a great day.. just so friendly, I dont get that kind of service at mcdonalds, or burger king..

please, please seriously, give whoever those people were, some recognition and give them a pat on the back and possibly a raise, those are the exact people you want working for you, i will CONTINUE to be a customer as long as friendly people like this are working here, I am not joking guys, these people were nice to me. I just had a horrible day, and came here, and they gave me 10/10, grade A+++ customer service, and they NEED to be recognized for the great work they did. please tell them, that I personally said, thank you for being good human beings, and excellent workers. Seriously, do something for whoever those people were, they deserve a little something extra. Please don't...

We as a family got out of the car to walk into the restaurant to order our food because the drive-through of all of the lazy people was backed up around the building. Although we got no service no better treatment and not one thing faster by getting out of the vehicle and walking in to the restaurant the very last vehicle that was in line When that was finished then they took our order so there was exactly no point to get out of the vehicle to go in and the lady’s explanation was you don’t know what the Tallia there’s only three of us. And then I ordered a $10 cheese beer cheese sandwich with the pretzel buns so after my 14 minute wait standing inside the woman told me by the way we are out of the pretzel bun so we put it on a star bun and I got no discount for the sandwich not being what I ordered I got in that one better treatment by actuallyGetting out and walking in needless to say my...