Dined in 07/07 Was waiting to find my receipt before leaving this place a review they deserve. Went with my family of 5 including a toddler. An HOUR before close. 1:40 pm - 2:40 pm. Soon as we walked in we were not walked to our table just pointed at where to sit at, no big deal I guess just low service on their behalf. Server Basty walks over no menus handed just points at the QR code to scan and immediately sounds rush, service felt rushed in general. Online at the bottom of the menu it states gratuity is added of 18% of parties 6 or more, we were a table of 5. Service felt completely rushed, at the end our check was given to a total of $141.03. I take accountability on not scanning the check thoroughly as I was there, but since we were basically rushed to get out so they can close up I just went up front and paid and left the male cashier a extra $10 to give our server, however she only came to our table only no more than 2x. Had the server mentioned gratuity is added for parties of 5 or notified me or had it been fine printed on the receipt it would be understandable. But nowhere is it listed. Just very unprofessional , the tipping is not a problem but receiving a $29 tip for rushing us and barely checking in on us? Absolutely not. Service was less than mediocre to deserve that high of tip. The following day I finally notice there was a gratuity charge of 18% e were a table of 5. Service felt completely rushed, at the end our check was given to a total of $141.03. I take accountability on not scanning the check thoroughly as I was there, but since we were basically rushed to get out so they can close up I just went up front and paid and left the male cashier a extra $10 to give our server, however she only came to our table only no more than 2x.
The following day I finally notice there was a gratuity charge of 18%, when online on their menu it stated it’s for parties 6 or larger. Had the server specified us or notified me it would’ve been completely fine. Nowhere on the receipt does it state otherwise either. I call and they say they do it for 5 or more. However, I wasn’t notified and on their website it’s different. Not my problem. I go in 07/09 and the lady with the doubled lip immediately had an attitude and told me on her system it shows I had been charged $121 instead of the original $141. Are the servers stealing now? Or what’s the issue? Giving themselves their own tip? And as for the doubled lip cashier she needs to double check herself and attitude, just laughing and being rude on the phone with her manager on how to handle the issue. What was my favorite go to place to order from, not anymore. It’s funny how they removed the automatic gratuity and tried convincing me that wasn’t the original charge. Buyers and consumers please always double check your receipt. Shame on whomever removed the service charge before coming in to claim their wrongdoing. At this point it makes it look like they’re hiding their own policies or just pick and choose when to...
Read moreI have NO idea why this place is popular. I went for the very first time to this place to celebrate someone's birthday and this is where they wanted to go. Ugh! The place was crowded and the brunch/lunch menu was super limited. We were given a paper menu and about half of it was all beverages and the other half breakfast items. They had no taco or steak dinners, etc. I am not a breakfast person. If I am going to pay a premium price then I want something substantial to eat. Well I ended up ordering a simple burrito 🌯 (and I mean simple) and the cook could even get that right. All I asked for was that they fill it with beans and chopped steak. Well this must have been too much of a tall order for the cook. When the waitress brought my order the burrito had only meat in it. I asked her where the beans were and she said they were in there. Now there is nothing wrong with my vision and I can plainly see that they weren't. She started to argue with me so I opened the burrito up in front of her and asked her to show me where they were. She ended up having egg on her face because they were clearly not there. So then she went back to the cook and had the same argument we had,, insisting that he include them and he made my burrito correctly. So the waitress comes back and conveyed what had transpired between the two of they and you would think that she had a brain between those God given ears of hers and just would have asked for a small scoop of beans but no this did not happen. Instead she looked at me trying to send me a subliminal message as if to say just eat it like that, as if I was the problem. The nerve!!! I was so upset because they turned this into an issue when there should not have been one. So I asked her to go back to the cook and gets some beans and if he didn't want to give her any there was going to be a BIG PROBLEM! No it's a matter of principle! Needless to say I received my beans.
I will NEVER voluntarily return to the establishment but if I am forced to (only if it is someone I REALLY LOVE) I will make sure I ear before I go. I hope this never happens because I never want to see this...
Read moreI went for lunch with my mom & my son. “La Cátedra” the decoration lines up with its name. The paintings are colorful & vivid. I specially like the Michael Angelo, on the first floor ceiling it’s beautiful. And the many religious statues and paintings makes you feel you are stepping into la catedral of Mexico City. I must say, I was a bit disappointed with their food. I ordered chicken red sauce enchiladas. But the enchiladas were saggy and tasted more like chilaquiles. I would of like them crispy. My son ordered the turkey club, the sandwich was ok, but the pickle was very sad and out of date. My mother ordered the chicken fajitas, it was a generous portion. And she said, it had a good tasted. The horchata was very good. The agua de agua de jamaica, was also good. The cafe de la olla didn’t disappointed me. I must say, I never seen a menu that didn’t listed the prices of the items in the menu. The place is big 2 floors, it’s always busy. Parking, well it’s complicated, the near by streets are residential and I was told that I can park by 26th street. Which is about a block away. In front of the restaurant, on the entire block its no parking due to “loading zone” in my opinion it needs to be reserved for handicap parking. I have a handicap post, but no where to accommodate me.
The bathrooms, one for men & one for women. I was waiting to used the woman’s bathroom, when one of the employees told a man to go into the woman’s bathroom. When he come out the whole toilet was cover with pee. I was disgusting. And went to the cashier & told her. The bathrooms must always be clean. And I do mind if it says it’s a woman’s bathroom, I don’t want to used it, if a man goes there and pees all over. I hope the restaurant owners do something about the proving handicap parking and keeping the bathrooms for just the appropriate sex & clean. I will give it...
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