Los Alegres Sabor Mexicano — Restaurant in West Des Moines

Hospitality Matters and It Was Missing Here.

We came here for the first time after seeing the high Google ratings, but the service did not match our expectations. From the start the female server was unwelcoming and took our order without writing it down. I even pointed directly to the menu photo with the printed name to be clear. When my husband’s and child’s food arrived, mine did not. The server only said something like “wrong order” without any clear explanation, so I waited.

When my plate finally came out the second time, it was still wrong. The dish I pointed to clearly showed fish and shrimp with the correct name underneath, but the plate I received had no fish. When we raised it, the same server walked over, pointed at the photo and said I had ordered that. I confirmed yes, that was exactly the picture I pointed to. She leaned in, looked at the name and picture again, then just said “Oh” and walked away no apology, no responsibility. I had to wait another 15 minutes while my family had already finished eating.

One male server later apologized, but the lack of accountability from the first server left the strongest impression. The food was average, portions small for the price, and even the restroom was disappointing—the smaller one was already dirty when we arrived as the first customers of the day. Dining out should feel welcoming and respectful, and there are many other Mexican restaurants with kind, responsible staff who deserve our...

We had a great experience. We went based on the few online reviews to try it, as it’s close to our house, and everything was fantastic. When we got there there were very few tables of people (we eat fairly early anyways but were a little skeptical). We love that they brought us both regular and spicy salsa right away, just a little extra option. My husband ordered the torta and he said it was great (as a Mexican man he can be picky on their cuisine at restaurants). I ordered the chimichangas and they were PACKED with chicken, and they were so accommodating for the side of grilled jalapeños and guacamole, and chips and salsa to go (though of course we paid for the extras!) I had asked for (because I’m pregnant and wanted everything that didn’t come with it on it haha). Service was great, we got everything we ordered without having to ask again for something, and drinks were always full. Price was what we would have expected, so no complaints! We...

We’ve eaten here multiple times and each time the service was great, food was fresh, hot, and quick. The chicken inside the burrito was moist and seasoned perfectly, the jalapeño margarita delicious and the right level of spice, and the molcajete is to die for…the best we’ve found in DSM. Do yourself a favor and order it (it’s big so if you may want to share). The chorizo in it is so flavorful, the grilled shrimp and onions incredible and cooked perfectly, and the grilled cheese AMAZING. It comes with fresh tortillas, cilantro, beans, rice, sour cream, and tomatoes. Each meat is perfection and I promise you will be WOW’d.

Restaurant and bathrooms and easily accessible and very clean. We sat on the patio once and the chairs were not comfortable so we moved inside. Easy fix and it definitely won’t stop us from visiting because the food has been sooooo worth it and delish!

We love supporting local and are so happy they moved into the...