The 5 star reviews of this location must be from Employees or Family who work here. This is the second time we have been here the last year, both experiences were similar. However, the latest visit, on 6/31 was beyond bad, and we wont be back. First the cashier seemed like he would rather be doing something else and could not answer any questions we asked. My wife said he might have been a new employee, not sure. Not only did he handle money, but he coughed into his hands numerous times, then handed us our plates, forks, and cups. We were there around 4:30, there were (2) birthday parties going on, not a table in the place was clean. we finally found a table, had to clean it off and wipe it down our self.
On my second trip to the salad bar, there was no salad. I waited about 3-5 minutes for someone to come out.. No Luck. I asked the lady at the front door to see if someone could refill the salad bar, specifically the Romaine (I know I sound picky). It took 5 minutes for them to come out, the young girl had no idea what she was doing. She filled the entire bowl with salad mix, did not bother the take the old wet and brown salad that was left in the bottom of the bowl out, not did she bother to get Romaine lettuce. No big deal I can work with this.
I had to ask the cashier for a new salad bar plate, and once again putting his hands all over the forks and tops of the plate. Why have the cashier do this??????
My kids had fun in the arcade, of course. However, my 10 year old was very frustrated with the machines not dispensing tickets. On many occasions and on at least 50% of the games, he would win tickets, but they would not come out. On one game he hit (2) 50 ticket jackpots, but the game dispensed just 2 tickets. My 2 year old enjoyed the rides and the slide. She had a blast could have cared less about the games.
When it was time to go, we only had 600 tickets, but should have had way more. Not many options for redemption in the 600 ticket range, no big deal. My son got candy and he was happy.
My son said he had fun but would rather go somewhere else next time. Frustrated the games did not dispense tickets like they were supposed to. My wife and I felt for the price, it was not a good experience. $75 for dinner and an hour in the arcade for (2) kids. Not terrible if the place is clean, machines are working properly, and if our food plates/forks are not fondled.
The manager was seen doing what looked like an employee review, in a booth, during what seemed to be a very prime time of the day. Maybe he should be spent having his team wipe down tables, refilling the tickets in the machines, keeping the salad bar refilled, etc.
I think next time we will hit the Andretti...
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