Recently we returned to RTG bec, unfortunately, we were there to exchange furniture that we purchased about 6 mos prior. So why would I have a 5-star rating when I'm introducing a story like that?? Because we had purchased a service plan that covers damages, stains, repairs, any service on mechanics or upholstery, that's over and above the manufacturer's warranty, and guess what!
RTG DELIVERED on the promises in that plan. The details of our case are unimportant, but, in summary, we had a service call on the same item multiple times... and at that point, we were able to just exchange for a different purchase of equal value.
NO STRINGS, NO DEDUCTIBLE, NO ATTITUDES!! The process couldn't be easier, and our new purchase was delivered in 4 days😃 Our original set was very nice; it just seems like a weird issue with the mechanical (reclinjng) parts. We are enjoying our new choices 🤞🏻🤞🏻
Give RTG a chance at fulfilling your next furniture purchase. They do have quality furniture for your entire home and patio. Don't hesitate to add that service plan; you...
Read moreMy husband and I were looking for new bedroom furniture for our spare/guest room. Our current set is bulky and consumes the entire room when you walk in. Giovanni was wonderful helping us find a beautiful new beachy vibes set that is more modern, sleek, and streamlined to fit a small space. We will definitely work with Giovanni on future indoor furniture purchases!! We then walked into their outdoor/patio furniture section where we were greeted by Christine. We weren't planning on replacing our outdoor sectional, but the one we have now isn't very comfortable. You could just tell by looking at it that the frame and cushions were extremely high quality and made to last. I made the mistake of sitting down on one, and omg it was like sitting on a cloud. Christine helped us customize what pieces we needed along with a coffee table, so it will fit our outdoor space perfectly. We are excited for all of it to arrive!! We highly recommend asking for Giovanni for your indoor needs, and Christine for your...
Read moreWe go to Melbourne fl store on 4th of July for the advertised sale. We go to patio section. See what we want , 4 Adirondack chairs and table $999. We talk to sales person. Ask if we can pick them up ? She says in Lakeland ( 70 miles away ) so we say deliver. She looks it up and says. Delivery date SEPTEMBER 5th !!!! I says your having a 4th of July sale and it can’t be delivered TILL AFTER LABOR DAY ???? She says Yep, that’s the first date available. I swear for those old enough to remember. I thought I was on Candid Camera. Needless to say. We thanked her...
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