West Milford Thai Restaurant — Restaurant in West Milford

Being that I’m from Florida and none of the Thai restaurants that I’ve previously visited have ever asked me for a reservation I was a bit annoyed to be greeted with a “Do you have a reservation?” And it was said with an attitude. The place is not even an expensive 1 star Michelin, expensive restaurant filled with rich people. It’s what I would call a regular Thai restaurant. Heck, McDonalds has better customer service and that says a lot! Whom appeared to be the owner, didn’t make us feel any welcomed with her whole speech as to why we needed a reservation. It was rude and annoying. She simply could have said, “Welcome. Do you have a reservation? Oh!, You don’t have one? No worries. Today we are short staffed and we have a lot of online orders coming in. There will be a 15-20 minute wait time. Do you mind waiting? Awesome! I can sit you all down and at least get your drinks and some appetizers while you wait. Where are you folks coming from so well dressed? Nice! Welcome to my restaurant. If you folks can patiently wait, I will make your visit worthwhile with a delicious banana dessert towards the end.” Now, that’s how you treat your customers! You don’t lecture them as to why they should have made a reservation. It’s rude, but then again, it’s New Jersey. You can’t expect the best from NJ people. It’s how they are. Rude! Now, besides the bad customer service, the food was indeed amazing. The Chicken Pad Thai and the Tom Kha Gai were super delicious and everything else that my family ordered was super yummy. So, overall, I’m going to give this place a 3 start for lack of good customer service. Sadly, I will definitely not come back to this place even if the food was amazing. I simply can’t stand places that lack good customer service. I’ve been to places where the food was not what I expected, but their customer service was amazing and that’s what moves me to give 5 stars. So, I hope this place can get their act together and work on their customer service. Oh! And I almost forgot. The area where we were seated was next to the cashier. We didn’t need to hear how their online ordering system was not working and how the power outage from the night before caused issues. If she could have sat us somewhere else, all of this could have been avoided. Again, poor...

Wow! My friend Eugene had recommended this restaurant, he said “The food is sooo Good!” He was right. I had a friend visiting from out of town and thought, let’s check this place out. Wow! Wow! Yum! Yum! Yum! It was authentic Thai. Everything was made fresh to order, all the sauces, everything was so tasty. The lay out of the menu was very nice. The atmosphere was cozy. We started out with Thai ice tea. As it was served I realized it was made with dairy, bummer for me. My mistake. I asked Molly, the owner if I could switch it out for coconut milk? She was so accommodating and brought out another one, no problem. Delicious!

We ordered two appetizers, the Fresh Roll w/ peanut sauce & Chive Pancake w/ Spicy sauce. The presentation of the Fresh Rolls were beautiful. They looked like mini gardens blooming & so fresh. The chive pancake was made with rice flour, score! No wheat for me. The chives were sautéed & packed in there with a super subtle favor. Great paired with the spicy sauce.

Ok, now the Entrees. So many great choices I had a hard time choosing. I went for the comfort of the Pad Thai rice noodles on this cool night. Again, nice presentation, tasty. Yum. It was filling and I was able to take home the rest for lunch tomorrow. Got to love that.

So for my enthusiastic friend...he choose the Beef Noodle Soup. He was thrilled and was enjoying every bite. He also was able to take home for another meal. Yea!

For dessert we split the Sweet Sticky Rice w/ Mango. The rice was warm, in the shape of a heart coated with sesame seeds & coconut milk/ sauce? The mango texture was just right & sour to balance out the sweet sticky rice.

We were happy and appreciated the passion coming from the kitchen. It was obvious...details from start to finish. Molly was friendly and attentive & made us feel at home. Thank you. I wanted to post pictures...I will try to...

We had so many signs to leave this place, but we stayed instead I really don’t know what happened to us. We checked the lunch menu before entering and the prices were reasonable. We got a table and the dinner menu was introduced to us. We asked for the lunch menu but the waitress told us that it was the same as the dinner menu. My friend went and got a lunch menu and we noticed that there were only a few items that were for lunch only and were less expensive. The waitress approached us and asked us what we want to drink so we asked for hot tea. The waitress asked us if we wanted cream and sugar with it. The tea was brought to the table and my friend noticed that the tea pot only contained one tea bag so we asked for more tea bags. By the way, we got charged $4 dollars for this warm pot of tea (not HOT). Another waitress approached to take our order and my friend ordered green curry. I ordered a dish with chicken and garlic and we asked for separate checks. When my friend tried the green curry, she started to choke and cough so hard because of the spiciness. The waitress approached and she offered to make it more mild, but when the waitress brought back the green curry, she told my friend that she should advice her how spicy she wanted the green curry. We told the waitress that we didn’t noticed any indication on the menu that the green curry was spicy. Normally, in other Thai restaurants, this is shown on the menu. On my dish with vegetables, I had to hunt for the chicken because there was hardly any in it. My friend’s green curry was a nice soup full of vegetables. When we got the bill we noticed that I got charged extra for the brown rice. This unacceptable food and service cost us 27 dollars. And at the end we were...