Dunkin' — Restaurant in West Orange

I've given this location several opportunities to correct issues. I do appreciate the fact that the Owner answers the reviews. And I also like the fact that he says you can speak to the manager to rectify any issues. Which is true. The manager, I know who he is, is very professional and apologetic. But they continue to employ staff that simply cannot do their job, including fulfilling an order in a franchise business. Dunkins system has to be the most simplest to abide by to achieve the same taste location to location. This is the only location that literally has their own 'unique' taste in beverages. Want a bitter tasting cold brew, go here (taste like they make it from used hot coffee grounds). You want the trashiest tasting coffee to screw up your morning, go here. My only thought is that they must not be cleaning the machinery according to DD standards, and not prepping as per DD standards. I complained of a botched coffee order a couple weeks ago. And the guy poured off have of the cup of sugar laden coffee (i ordered 1 sugar), and poured hot water on it. I put it on the counter after I sipped it, and walked out. Keep the money. I swore I wouldn't go back again, as they have repeatedly screwed up my coffee order. Today, I was in a rush, and could not make it to the DD on Northfield (THE BEST COFFEE), got old tasting coffee yet again. And FINALLY, after 2 years of bad orders, I said I would go and post a review ripping this location. DD needs to have a direct complaint program. Where they send someone to mystery shop the location to confirm complaints. I do not believe this establishment can produce DD brand product. Save your money and head to the next location. THEY CLEARLY LIE ABOUT WHAT THEY'RE SERVING YOU, I.E. REG COFFEE, SPECIALTY COFFEE,...

South valley Road This is my local place, they are great in terms of attention, local appearance and prompt on service, today I had a bad experience: I paid more than $48, did not get a receipt, I did not ask for it. They took 40 minutes to get my order, they let me for last, when I complained, I was told is a big order, no apologies. When I got home oh surprise. Only 2 of 8 items were what I ordered. I did not order grill cheese, I got six. I ordered 5 melted wrap, I got 0. I ordered bacon egg and cheese on a bagel, I got 0. Two bacon egg and cheese on a croissant, were correct. I am a 77 years old man with a hearing problem. It is frustrating when people abuse you because...

Ick. Dirty even by pre covid standards. Extremely rude staff. Went in, music was blaring and found the staff sitting unasked on the counter. They were kind enough to turn down the music only once they realized they couldn't hear me. Was picking up an order and coffee was wrong, as well the food wasn't there. When I mentioned there were more things to the order they realized they actually didn't have it and I said no prob I'll just take a refund. They proceeded to tell they don't know how, and I could come back tomorrow, as if I'd step back...