Dunkin' — Restaurant in West Peoria

I really hate writing negative reviews, especially for fast-food places, because what am I expecting, anyway? A three-star Michelin meal? No, but I am expecting nice, average service, the type that doesn't stand out for the better. My friend and I came through the drive-through at 9:00 A.M.; after the woman barked out questions, he ordered a large iced pumpkin spice latte with oat milk and no whip, which he had to repeat to her a few times.

At the window, she offered us the latte with whipped cream — we told her “no whip” for the third time, and she went behind the window and seemed to have simply scraped off the whipped cream. While I don’t consume dairy for religious reasons, many don’t for allergies and health reasons, and if she does that often, it is a massive hazard for customers. Then, she asked about a lid and cold foam — it was hard to understand her and we only caught the cold foam part, so we said no. When she gave the whipless drink with a small yet suspicious white glob in the center, it had no lid. We asked for a lid, realizing she must've taken "no whip" as "no lid" (which is very understandable), but apparently, that was the wrong course of action for our cashier. She ended our more-than-uncomfortable interaction by talking badly about us before we even drove away. I know customers are awful, but we were very patient; our only crimes were exchanged glances of bewilderment.

All in all, this was not a great experience for an eight-dollar coffee (yeesh, corporate). However, what really prompted me to write this review was the scraping of the whipped cream — if you have any allergies, go inside and watch them make your...

Ordered four things and took 20 minutes for what should have been five minutes. Went this morning and there were 3 people working. The manager or woman bossing everyone around was at the register and when I got to order she looked at me and then looked at another woman and said you help them. Then as ordering she ended up having someone else help me. In the end there different people helped me with my order and it took forever. Also I said small frozen mocha coffee at least 3 times (once to every person) the manager rang me up for a small iced coffee and I told her that's not what I ordered and that I ordered the frozen coffee. She said those are two different things. Then as making what I ordered she said to another woman "she said iced coffee but now wants frozen and those are two different things". Very rude. Would have been easier to have one person take the order and assist. Wont...

Went there to pick up a mobile order. They gave me the wrong drink with no label or receipt. I had to ask more than once to get the other part of my order. Some worker was hollering at me that the croissants were ready. Well, I did not answer her call the first time because I did not order anything. Another work was super quiet and did not wear gloves or wash her hands. Some lady came out of nowhere and cut me in line to tell the workers that her drink was wrong. She got the drink that I had ordered. An AMT walked into the store to get his mobile order and had to come back inside because he did not get his second order of bagels. Then he got called on his radio and had to leave, so now that essential worker did not get his entire meal and had to overpay. This place is a cramped joke and the drive thru always has...