Bella Rome Pizza — Restaurant in Westfield

Terrible customer service. Until today, we ordered from here often. We live just up the hill. We ordered online, and one of the things we ordered for a meal, Chicken Stir Fry, states it comes with rice in the individual description. It also states that each meal comes with choice of pasta or veggies, and a salad. The window which popped up included options for salad dressing, and option for pasta/veggies. Both were required. After selecting a dressing, our choices were spaghetti, fettuccini, penne or veggies. Since the meal started it came with rice, we picked veggies. Order came with no rice. I called. The pleasant girl for picked up looked at the receipt and told us we selected veggies INSTEAD of rice. I clarified what happened on the order online. They told us "Theres nothing we can do, next time clarify in the notes." I said "So I was supposed to know that your online system doesnt work correctly and explain that in the order?" I got again "I'm sorry theres nothing we can do" its 7PM on a Thursday night. We live right up the hill. I could have even drove down there to pick up the cup of rice. They literally didnt care that they messed up our order and...

The food here is AMAZING, they have so many options to choose from, it's hard to get the same thing twice. I have a tomato allergy, but I love pizza and it's rare to find a restraunt with the extremely long list of white pizza options. The last time I got the "Kevin Special" white pizza, it was better than just good, it was a delicious reminder of a food that all around comforts all of us. The service is always fantastic, I've never experienced a problem. The last time I went, there was a friendly, personable, young woman that made a very comfortable "at home feeling" while I was there. The cooks in the back were also very kind, as one of them came out just to double check that my order was correct before even handing over, my meaty pie of deliciousness! I went home and was extremely sinful while chowing down my entire pizza, mind you they have a vast variety of pizza, sandwich, sub, etc. sizes. I always love going to this low key, yet ever oh so mouth-watering, friendly establishment!!! A+++ service and food options, with the most reasonable...

Short version: Eat here it's good!

Long version: I was a bit skeptical when I looked at the menu; there's a ton of stuff on there and I'm wondering to myself, with so many options, can all of this really be good?

Anyway, I ordered a thin crust hawaiian specialty pizza and it was straight delicious. The crust was crunchy and chewy and seasoned really well, and all the toppings and sauce came together. I can't speak to the rest of the menu, but I can say I've never had a better hawaiian pizza before.

On top of that, the waitress was friendly, nice and beautiful (I suppose that last part isn't supposed to matter, but I'll leave it in). I'll be in for a return visit next time I'm...