Rocky's Family Dining — Restaurant in Westland

VERY disappointed after my visit yesterday. I called at 9:30 and asked if our order could be ready around 10:30 am. It was mothers day, i get it and thats why i called early. I was told our order would be ready at 10:30. I got there at 10:30 and the place was packed. The staff appeared to be working hard and not just standing around. They were quick to take peoples money and then shuffle them off into a corner. One worker was literally having a panic attack, crying while the cooks were screaming at her. Screaming vulgarities and obviously frustruated with the situation. Fast forward to 11:05. A man who i believe to be the owner strolled out from the back (No mask on and wearing a track suit) and told people to calm down. He proceeded to focus on taking more orders and taking more money. Instructing his staff to tell people it would be a 20 minute wait (As I sit there at now 11:15 from a order placed at 9:30) I finally spoke up and they got my order to me just before 11:30. I grabbed it and took off as we had an appointment. Of course, when we looked in the bag, it was wrong. Was missing a whole meal (of course the one for the kids to share) and a side as well. I understand busy but they should have stopped taking orders or given an actual time when it would be ready opposed to just taking orders and money and making people wait in a crowded setting for literally an hour. I do not think I will be going here again after seeing what their...

Horrible experience here. My mother ordered the special which were the ribs and I ordered stuffed cabbage which was also on special. While eating my salad I noticed something just didn’t taste right. I dismissed it & thought maybe it was me because I had to take out half the lettuce because it was browning. I get my stuffed cabbage about 10 minutes before my mother got her ribs. I start eating it & it taste weird so I take it apart and I kid you not the entire top of the ground beef was hard and grey. The stuffed cabbage was clearly old and sitting way too long, not just a couple days. I’ve never ate stuffed cabbage that was gross in my entire life. Then once my moms food came we examined it & it was also old so we let the waitress know we wanted nothing from there. She went to get the manager who obviously didn’t want to deal with it. She wouldn’t come from the back for around 5 mins so we left. Upon leaving we were chased down outside & she told us we had to pay for our drinks and salads. I said that’s fine, we go back in to pay. She tells both of those meal were made last night. ALL LIES, then tells us its nearly $16. For two wedges of tomato and two small slices of cucumber and some old lettuce. So I dispute it and was told the police would be called if we didn’t pay. So we paid but NEVER eat here. If their serving old food, that means their practicing other unsanitary practices behind them kitchen doors. I’ve been serving 20 + years so...

THIS RESTAURANT IS RIDICULOUS... I WAS OUT WITH MY CHILDREN AFTER RUNNING ERRANDS AND NOTICED THAT THIS RESTAURANT WAS STILL OPEN AND I THOUGHT AWESOME... I PLACED MY ORDER OVER THE PHONE ... I ORDERED A WING DING DINNER A WING WITH CHILLI AND CHEESE ON THE FRIES AND A WING DING SNACK AND AIDE SALAD... WASNT EXPECTING TO GET ALL THE WAY HOME TO HAVE RECEIVED JUST THE CHILLI AND CHEESE IN MY BAG AND NOT THE FRIES ... SO ME BEING UNDERSTANDING I SAID WELL MAYBE THEY HEARS ME QEONG ILL CALL TOMORROW BECAUSE THEY HAD CLOSED BY THE TIME I GOT HOME AND SEE IF SHE WROTE THE ORDER SOWN WEONG ANS NO IT WAS AS I ORDERED IT... BUT THE MANGER OF THIS RESTAURANT TOLD ME ITS TO LATE YOU SHOULD OF CALLED LAST NIGHT TO TELL ME ABOUT THE MISTAKE ITS NOTHING THAT CAN BE DONE LIKE WOW .... I WILL NOT BE GOKNG BACK TO THIS RESTAURANT NOR WILL I RECOMMEND IT TO ANYONE THE CUSTOMERS SERVICE IS SO UNACCEPTABLE AND AS FAR AS THE MANAGER IS CONCERN POOR MANAGEMENT SKILLS.... HECK I COULD OF EVEN UNDERSTOOD HIM GIVING ME A DISCOUNT ON ANOTHER VISIT BUT FOR YOU TO JUST SAY OH WELL TO BAD FOR YOU IS CRAZY .... I WILL CONTINUE TELLING ALL ABOUT THIS EXPERIENCE .... DONT BE A SINGLE BUSY MOTHER AND HAPPEN TO MAKE THE MISTAKE OF NOT CHECKING YOUR ORDER BEFORE LEAVING THIS PLACE BECAUSE THEY DONT CARE AS LONG AS THEY GET YOUR MONEY I GIVE THIS...