Papa Johns Pizza — Restaurant in Westland

I had previously left a bad review because I highly disliked the Alfredo pizza however we have since reordered and everything was absolutely outstanding, therefore I just have to adjust my review to a perfect 5 star. First of all, the crust to sauce to cheese ratio is on-point, every time. Second, the sauce is outstanding Thirdly, if you order it WELL DONE* IT WONT BE UNDERCOOKED and soggy (this was my mistake when I initially left my bad review) Fourth, one time we ordered and I opted for "light sauce", but they didnt put any sauce at all. It ended up being my new fav pizza of all time and that's how I order it now! Yeah it sounds crazy but give it a try - no sauce but get a cup of sauce, trust me, you'll wonder why you have never had this! In closing, Pappas is now one of my fav pizza places even though we got off to a bad start. Wonderful food, just not the...

Last time I'm supporting this store. pre-covid, maybe 2018 was the last time we received a good pizza here. We don't come here often, but I always tip if I personally order, even for pickup, I'm a pretty good person, yet every time besides the first time our pizza and/or bred has been garbage. Take a look at the pictures, you can see where the crust hasn't risen which is kinda their thing there, it's like 30% crust, the holes are still present in the crust from the tool. The bread was so hard and not covered, that it might as well be logs. We ended up just tossing it and going out that night. I'm guessing the dough is old or not made right to cause this. I reached out to CS before posting this, but no one ever got back to me. I don't write negative reviews often, I just don't write anything, but come on "guys" this was awful, you'd be angry if the roles...

Shady store & staff!! I have encountered the same issue TWICE. I placed an order the first was screwed up, I called & a manager named (Barry) already knew about the mess up?? yet he still sent it?? He told me my next order would be free. Just tell them ("Barry") said it was a replacement order. When I called to get my replacement, Big surprise no (Berry) works there.. A different order was placed and it was delivered to the bottom step of my porch & wasn't found till an hour later!! I called & a manager named (Richard) refunded my cost & said my next order would be free (right) I called the next day to try an reach a store manager (NOPE) another manager claimed no Richard works there. Then claimed I must have the wrong location! What? I hope Loss prevention or the owner will look into the issues...