Wendy's — Restaurant in Westland

Now don't get me wrong, I can honestly say that it's been a hell of a week for me personally, but maybe it's just something in the air. At the drive thru speaker, I ordered a $5 Biggie Bag with a dr pepper, and an additional large pineapple mango lemonade. My total is $9.32, OK perfect! I slowly roll my way around digging up exact change as I pull around to the window to pay and pick up my order.....the male cashier (who I can only assume took my order just second ago), takes my money (luckily I have exact change).....a female employee hands me a bag and a small Dr. Pepper, and I don't pull away from the window just yet because I specifically stopped at Wendy's for a lemonade, and she says "are you waiting on something else?" I replied with yes, a large pineapple mango lemonade, [mind you, there appears to be a large lemonade looking something sitting right by where she grabbed my Dr pepper from] then she says "give me a sec" and starts to close the window, I hear some words exchanged about this is the exact same order as here, just cash it out as this one. A brief moment later she opens it again holds out a small lemonade and says, "and just so you know, that's not what he rang you in for."........Um, well it's what I ordered at the speaker, it was on the screen, and I can only assume it's what I paid for (but never got receipt for, so lord only knows), so unless your biggie bags are $8something plus tax now, I suggest that maybe you don't accuse people of asking for random stuff at the window because you don't think they purchased/ordered it when YOU were the one that walked into the middle of everything. It didn't appear to be busy so I don't know why there was so much confusion surrounding the lemonade, but maybe I'm wrong....there was 1 car behind me in the drive thru. She was so abruptly rude to accuse me right away, but I highly doubt she even bothered to ask the male cashier (who took my order) if maybe he accidently mixed something up, BUT I REALLY DON'T THINK HE DID EITHER due to my total, it seems like $9.32 would be the cost for the biggie bag meal and an additional drink. SHE intervened, accused me, and then gave me the wrong size drink because she claims I didn't pay for it! I pulled into a parking spot to check that I got the correct food order [which I did], but I was not going to pull back around into the drive thru to argue with her again after the week I've had. Good luck having your cash drawer balancing out at the end of the night honey because I paid the exact amount I was told by the cashier. I'm really not happy about getting a small lemonade though when I was charged AND PAID FOR a large, but THANKS for topping off the rest of my week and really ending it on a high note!!!! Unfortunately I didn't catch her name (longer dark hair), but whoever she is, I can definitely say that she has absolutely horrible customer service skills and should probably seek employment somewhere that doesn't involve dealing with people. Everything else ASIDE FROM HER (food, male cashier's customer service skills) was as to be expected. I'm quite honestly still a bit bitter about not getting my LARGE pineapple mango lemonade, but I can assure you that I will DEFINITELY not return to this location anytime in the foreseeable future. GET IT...

I come to this restaurant at least 4-5 days a week and sometimes twice a day. I order the same thing every visit. Typically this Wendy’s has great customer service. Today once I arrived at work I realized my order was wrong , there was nothing I could do about it at the time , so once I went on lunch I took the entire meal back minus the drink. I waited 3 minutes before being greeted even after serval people made eye contact with me , eventually a nice older lady greeted me . I told her my problem and she went to grab the manger , off rip this manager had a nasty attitude , she looked at the receipt and says we don’t even sale this , I said ma’am that’s literally a Wendy’s receipt. She said well what’s the problem, as if the bag and receipt weren’t both in her possession. So I opened the bag and sand which so that she could see. She said oh , well what do you want . I asked if it could be replaced with a lunch sandwich since it was 1:30 pm, she said no , you can come back tomorrow . I said no , I either want another sandwich or my money back . She stated well it’s hours later you can’t get your money back . Which is insane right because I clearly returned the entire meal minus the drink , so she states people just want free food and how she isn’t the one. On average I probably spend 200 dollars a month here so now I’m appalled. She ended up giving me 4 dollars back even though she never even looked inside of the bag to see the entire meal was there . Originally I was just gonna accept the partial refund but I could not shake her disrespectful attitude so I went to request her name , she told me no and that I needed to leave her store because her name is irrelevant and she took care of my issue . At this point I have another issue and it was her lack of manager skills . She said she would call the police and I stated that I would wait because of course that would give me her . Now she’s yelling and upset telling me she can talk to me however she wants because this is her store and didn’t care about corporate because her store is a franchise. So I sat politely and wait for the authorities. Long winded I know . But this is just step 2 for me, and from the looks of things bad customer service is going to be this locations downfall eventually and anybody who wants to talk to the franchise . They are under Douglas...

Used to be a very good location. Probably won't be going back there after tonight. Smh. I pulled in to around 7 cars. I will say they got the cars out pretty quickly, this speed comes at the expense of customers though. All I ordered was a double stack biggie bag. Must've been the last bit of fries because the small that it comes with had a countable number of fries in it. Then my burger was a jr bacon. Had to turn around and go back. It's inconveniencing. I've already waited like 10 to 15 minutes through 7 people.. now I have to come back and wait through 4 more ppl to get what I ordered. My fault for pulling off without checking. As I stated though, this WAS a great Wendy's and I haven't ever had to check it before. They replaced the burger pretty quickly but after waiting through the line, it took me off my course by at least 10 more minutes. That's crazy! Then I bit into the sandwich before realizing.. and this piece of something that isn't even edible is on the burger! I'm so glad I didn't ingest whatever this is. My fault again for not checking the burger first. You guys have to be more careful with people's food. Going fast does no good if you just have to make it again anyway. Especially if it poses any sort of health hazard. Smh.. This looks like chipped off plastic or wood! Wow... How?!?! Slow down a bit if the quality doesn't match the efficiency. Not sure how the wrong sandwich was made when I said clearly a biggie bag with a double stack. I get it though, things happen. The service is just a bit different from how this location used to be. What changed?! I didn't recognize any of the staff. Maybe I went on the wrong day. At any rate.. I'm a big reviewer so.. very bad timing. This made me late. Just like a mystery shopper, you don't ever know when it's us.. lol. Gotta be ready. I have to...