Popeyes Louisiana Kitchen — Restaurant in Westminster

What makes this review fascinating is that it's two reviews in one... my first visit turned into quite a nightmare when the girl that was working the cash register was acting like a gang member and TELLING me what was available to eat as opposed to the customer ordering what they want! I was shocked at how rude this girl was and after being insulted I tried to leave, to find the door locked even though they were not closed! As if it could get not any worse, this evil employee laughed at me and made fun of the fact that I banged into the door because it didn't open! I vowed to never go back to this place ever again but last week I figured since it was daytime, the service was probably going to be improved, and boy was I right! I have never in my life been treated so bad and then so good by a restaurant! Her name was Amalia and she multitasked at the front, working solo, handling customer requests, fulfilling orders, and correcting orders that were missing items... She was cheerful ...she was upbeat ... she was smart and she cared about what she was doing! If all service companies had employees like this there would never be customer service problems like there are in today's consumer climate... the remarkable thing is that I've told this story to at least 15 people all of which, probably told others themselves! The power of word-of-mouth advertising cannot be denied! Here's some helpful advice for the "OTHER" employee... If you have mental problems and don't like people, DON'T APPLY FOR A CUSTOMER SERVICE POSITION! AMALIA... Thank you from the bottom of my heart for resurrecting my belief in people... You deserve a promotion...

I have ordered from this location multiple times, and I pretty much order the same thing every time.

One of those items is always a large mashed potatoes, with a side of extra gravy. The very polite person at the front counter rang me up for the potatoes and the extra side of gravy... But when my order was handed to me, there was no side of gravy. When I asked for my side of gravy, I was told it was put in with the mashed potatoes... (Which is not what I asked for when I said a "side".)

I looked at this incredibly familiar container of mashed potatoes and gravy, and the gravy look to be exactly the same as every time I've ordered it in the past. They did not appear to be any extra gravy in there at all. If there was, it assuredly wasn't noticable.

The manager on duty then impolitely insisted to the cashier, that if I wanted the extra gravy I had ordered (and paid for), I had to pay for a full regular side dish. This is never happened before at this'll location or any other. So essentially, I paid twice for a side of gravy.

This lever of unprofessionalism on the managers part, both shocked and offended me.

I don't know if I will return to this location, but be warned... The manager is more concerned with squeezing the customer of their money (twice), than offering quality...

Always have loved Popeyes- best FF fried chicken.

Reluctant to post a not-so-good review, but have to this time. This particular location has struggled and definitely not been fast food every time I have been here.

Tonight was the worst. It took more than half an hour to get my food. At the 20 minute mark, I asked the manager about my order. She said sorry, they are waiting on classic chicken. To her credit, she was working her butt off going between the register and order line.

Well multiple small orders were served that came in after me (maybe spicy, maybe not).

Manager said sorry, I'll throw in some extra chicken. OK, at least that is trying, although I would never get that wasted half hour back.

But I get home, not a piece of extra chicken. Our meal should have been free after waiting that long. I was cool with a token throw in a few pieces of extra fried chicken. But that didn't happen.

And we received fresh non spicy chicken but 5he spicy chicken was terribly dry from sitting under the heat lamp for God knows how long. Another dude sent his back and I saw him get some extra love (chicken). Why couldn't that be me.

Not that you expect Popeyes to be in a nice place, but this parking lot/strip mall is pretty terrible.

Doubt I will be desperate enough to...