Colasante's | Ristorante & Pub — Restaurant in Westover

Sunday, July 19th while in the Morgantown WV area decided to have dinner at Colasante's Ristaurante and Pub. I went on their website to see what interested me and fell in love with a photo of their Stuffed Banana Peppers with Italian Sausage. We drove over to the location and for about 6pm not very busy..went in and to our displeasure found it was a order at counter and grab a seat style dining. We prefer table service. I felt rushed trying to read menu over head. Several items I wanted they no longer served. She said recently changed menu and it was not reflected yet. So we went with small 10" Pepperoni and Cheese Pizza, a order of the Stuffed Banana Peppers and a order of Garlic Bread in a basket. We seated ourselves and placed our number on our table like directed. After about 15 minutes she brought out the Peppers and Pizza but no bread. She said she would be right back, but it was 15 minutes later... The pizza was okay, not the BEST but it was pizza, there was 4 slices and we left one behind. The Garlic Bread was late to the party but hot, fresh and good! The Stuffed Banana Peppers (which is why I went) was very disappointing! I was presented with Three Sliced open Peppers with Four Italian Sausage links laying sort of beside them with melted mozzarella cheese and marinara sauce...looked nothing like the advertising photo. The peppers were NOT STUFFED but sliced in halves long ways...very disappointed!! The sauce was good, the peppers were okay, they were a little al dente' for my taste and preference. The Italian Sausages were slightly spicy but again NOT WHAT I EXPECTED. $24 for dinner and left $3 in tip bucket where you order. I had lemonade and Tony had Budweiser. Nothing to brag about. Don't think I will be going back anytime soon. I recommend because you're experience might be better than ours. Nothing we ate left us craving a repeat performance!! Hope...

Let me start off by saying this restaurant was a beautiful and warm welcoming place before it had the fire. We would have multiple people ask if everything was okay, plus the sports memorabilia on the walls were always the main attraction (for me at least). It was always the go to when my family first moved here and tasted wonderful along with their mac and cheese bites. Everything went downhill after the fire though. As someone who has worked in the food business I survived on tips, but it shouldn't be allowed for someone ordering behind a counter not offering their time and attention to details that are expected when customers tip (allergies, meat temperature preference, refilling drinks, overall being there for the customer instead of alone with a number for their table). The people are still friendly but the faces seemed to have changed as well since the fire. It is also highly inaccurate to name your restaurant a ristorante, though defined only as an Italian restaurant, it is to include the hosts and waitresses that once were there before the fire and so effortlessly perfected every order and need of the customer. My next point is the overpriced food with bland taste. My mother overpaid for the salads and the last two times we were there it was not up to expectations. I ordered the Alfredo also the past two times and both were bland with also a weird aftertaste. I actually specifically ordered it again the last time to see if I was under the weather the first time, but it was still the same terrible taste that left me with the plate full and eating at home after. I support and love local businesses but it seems this place has lost the charm, flavor, and wonder it once held. It kills me to say this, but even Olive Garden has more taste for their Alfredo, plus their salads are larger, less expensive, and...

Edit: You reached out and said you couldn't find me in the system and I never heard a thing since let's not make it look like you took care of things when you didn't and my bank had to refund me.

Ordered takeout got home and opened the boxes to see the food was burnt we all tried it anyways and it even tasted burnt and was really dry not the norm we have ever received here so my wife called the restaurant and told them and she asked for a refund since we don't live local to the restaurant or we would have accepted a credit she was told to upload pics to their fb messenger and the owner would get with us shortly. She uploaded the pics on Friday evening and gave plenty of time for a response so she called back Monday mid-afternoon to get an update and got no where but told the manager just left and they would let them know come Tuesday crickets so my wife calls again and this time was given the excuse the owner was so busy then put on hold again and then lied to when they said the owner Suzy called my phone but got my voice-mail but never left a voice-mail strange huh? then said the owner would be calling my wife within an hour NO ONE EVER CALLED so Wednesday came and my wife was left with no choice but to contact our bank for a dispute in the charge. This is all around sad we really liked the food in the past and always stopped when we were in the area we understand mishaps happen but to be neglectful of your customers is not acceptable and how everything was handled was ridiculous not one time did a manager get on the phone it was just constant run arounds rather than to boss up and admit a mistake. We won't be back and I caution you all to run if this is how customers are treated when they mess up and...