Taco Bell — Restaurant in Wharton

I encountered a truly unfortunate experience at Taco Bell 321 Route 1,5 Wharton, NJ 035255. The worker, who was supposedly the manager of the store, showed me very disrespectful behavior. The incident happened in full view of the surveillance cameras and should have been caught on tape. I was also verbally harassed, and this should be documented as well. This event left me in tears and was definitely one of the worst experiences I have ever had.

On May 15th, 2023, at around 1:30 pm, I visited Taco Bell for lunch. When I got there, nobody was at the counter by the two registers, so I went straight to an automated machine. Apart from the two of us, the restaurant was empty inside. However, quite a few cars were waiting in the drive-through for their orders.

Despite my attempts to use the ordering machine, they were unsuccessful, so I decided to go up to the counter instead. A young lady working in the kitchen asked me to hold on while she finished what she was doing. After a brief moment, a man peeked around the drive-through corner and loudly instructed me to use the kiosk. When I explained that I needed further help, he vanished quickly without offering anything else.

Once more, a woman instructed me to wait. This guy then advanced in my direction from the drive-through and gestured toward the kiosk, saying loudly that I should use it. As I tried to explain my difficulty, he bluntly told me the machine was there for a purpose and that I should be using it. Unfortunately, he disregarded my point of view and talked over me when I tried to explain why I was having difficulty ordering.

He demanded that I stop talking and then said he'd teach me. I pointed out that I was the customer here and thus should be treated differently. Refusing to back down, he claimed it didn't matter; In order to place my order, I had to use the machine since the person at the counter was unable to help me. I inquired why there were two registers, and he shouted, saying that I should have figured it out myself.

Gathering my belongings, I stood to leave, but he increased the volume of his voice. Not tolerating this kind of behavior, I calmly said to him, "I expect to be treated with respect as a customer. His reply was that he didn't care at all - so I politely asked him to leave me alone and requested someone else take my order.

He kept hurling insults at me, which made me think that if I revealed I was a retired veteran, he might have some sympathy. Unfortunately, that wasn't the case, and he said he didn't care, suggesting that as an FBI OR veteran, I should be wiser than to expect anything different.

At that moment, I felt so disrespected. When I requested to speak with the manager, he claimed he was the manager and refused to give me his name. To make matters worse, someone else had to come over and take my order because of the rude behavior of this person.

I asked the individual who stepped in to take my order for the rude employee's name and was told it was Paul. Paul shouted at me even after I got my food. He clearly stated that he didn't care about me being an FBI, veteran. He also went to the extent of laughing and saying asking for his details was futile. I tried getting him to stop multiple times, but he kept on hurling abuses at me in an extremely loud voice. Eventually, it became clear that nothing would happen to him for his actions.

I am a veteran and have done my duty for the country, deploying to Iraq 3 times, yet this experience is simply unacceptable. The Taco Bell staff had no respect for me as a customer, and this cannot be tolerated - it's not an acceptable policy. As someone who has always been appreciative of the respect and appreciation that this organization has shown towards veterans, I expect higher standards from those representing it. I hope such an incident does not occur again.

The picture captures the fact that he was yelling at me and how scared I felt - it was all visible in his expression. It was an...

The guy at the windows name was John, an older gentleman probably 40-50 and I ordered a shredded beef chalupa and shredded beef quesadilla and he screamed at me that I don't understand anything and I'm ruining their business. And it's my fault for using the app. When I only asked if I could have my chalupa and quesadilla remade with chicken instead since they gave me ground beef after I paid for upgrade of shredded beef.

I asked politely for him to stop talking to me like that because I would cry, and I quite literally did because he kept yelling at me that I was so mad and ruining them. And I was holding up the line meanwhile I was waiting for an extra item I also purchased but forgot to order earlier, while they also remade my items. So I wasn't holding up the line I was just waiting for my old food remade and new food. I think about going back or to a different Taco Bell because I enjoy the food, I even just got the slides in the mail, but each time I think of Taco Bell I now think of how terrible I felt being yelled at, and get anxiety over it and choose to make food or go somewhere else which is difficult being a nightshift worker, working 14 hr shifts. Taco Bell is sometimes the only option. But now I am too...

I must say the owner of this location does not care for customers ordered over $50 and of course because it happend more than once they missed items now mind you guys I live 20mns from location so called up and told them I want refund so I hang up and go back they were not happy that I want my money back they called owner and of course franchise owner with the money they make says no way iwas getting money back they didn't even allow to return order for refund so after 25mns and like atleast 20 soggy tacos and chicken fajitas they only gave me what they missed and the refund for the number 9 meal but by the time I got home food was disgusting because everyone know a taco that is eating almost a hour after made is not good so wasted money and worst of all have to throw most of food away...never again and trust me I network alot so will be calling corporate office and have conversation and discussion about this location and the audacity of one of the managers telling me I should have checked my order . I usually do but checking through 40 items is not easy but lesson learned neveeeeeeer go...