First time eating here alone and hated my experience. First I stood around waiting to be acknowledged by staff or anyone at all for about 5 minutes because the book for signing in was nowhere to be found near the barely visible sign that mentions adding yourself to check-in. Once I was acknowledged I was told to sit wherever I wanted when not a single open table was cleaned and ready for its next patron. I sat patiently after the table was cleaned before a very unprofessional waitress named Renee halfway appeared to take my drink order. Renee was behind the backrest of my booth taking someone else's order while I waited and when she was ready to take mine decided to take my drink order from over my shoulder rather than introducing herself and asking properly at my booth face-to-face what I'd like to drink. I had no clue she was even attempting to take my drink order until the repeated "sir..sir..sir" caught my attention and only then did I realize she was taking my drink order from behind my booth and out of view. She then came back with my drink and asked to take my order but quickly became visibly annoyed when I asked for another moment to look over the menu as I had not yet decided what I wanted since the menu had many options ranging from breakfast to lunch items. After asking for another second to look over the menu the service and attitude went downhill from there on. At one point while I was waiting for my food she stood behind me briefly bad-mouthing her co-workers to another waitress on staff and it made my whole dining experience even more awkward. There were no smiles or an upbeat personality at my table my entire visit but she showed the greatest enthusiasm when taking care of the regulars she knows by name across from me. Eventually, the food comes out and it's just ok. The pancakes are overcooked and not soft and even break apart in huge chunks cause they need to be torn essentially to be eaten. The rest of the food was on par for cheap diner food so I can't complain but the service and attitude just made the already subpar food taste even worse. When I am through I take my check to close out so I can leave and rather than acknowledging me again or thanking me for stopping in, Renee decides the conversation she is having about the strawberry cake she just made is more important than me, so I end out waiting with the check in hand at the counter for her to finish, further cementing the idea that I should have left when all the other red flags showed themselves. When she finally stops her conversation and charges my card she asks what tip I'd like to leave on the card and I reluctantly say 20% only to be charged 25%. The extra dollar isn't the end of the world when it comes to my financials, but when her service was as horrible as it was I didn't even want to leave a single cent to begin with, so the extra 5% was the icing on the cake. I definitely won't be back or recommending Apple Ridge to anyone down the road. Renee needs training and so do other staff on professionalism and how to make guests feel welcome. There are a handful of other diners in the area that are more welcoming, affordable, and professional that I have been to and would rather visit and recommend. Apple Ridge should consider all of these things when treating new potential customers so horribly. I recommend creating a better check-in system and more training of your staff so that your next visitor has a better...
Read moreWith confidence, I can say that this is one of the better breakfast places I've been to around town. The food is fantastic, the portions certainly are generous and the price isn't bad either. I ordered one of their combination breakfasts that consisted of blueberry pancakes (I still think about them on a daily basis), eggs, hash browns and a side of meat. I was able to share it with my 3 year old son, who has the appetite of a 9 year old, and we still couldn't finish everything on our plates. The blueberry pancakes were life changing. The bacon strips were HUGE and they gave us more than 2 which is above average for a breakfast place. If you can get there early enough, or call in for pick, you HAVE to try a caramel-pecan roll. It's in the cinnamon roll family, only cooler and better looking … and probably gets more chicks. I would love to give this place 5 stars, however .. it's small and if you don't get there early enough, you have very little room to wait for a table to become available. That's not even something to really complain about, because I feel the food makes up for it, but when we went, I had to take my son to the bathroom, which is outside around the back of the building. It wouldn't have been that big of a deal if they had been clean, but they weren't. Thank god it was my little boy with me and not my little girls, because he is small enough to hover over a toilet. Give this place a shot. Hopefully the bathrooms are clean when you go. I will be back to try it out again, because we are in need of a regular...
Read moreWe use to go here often pre covid-19. In fact we have our own special name for this place "the hot chocolate cafe". In the past when we dined in. There were no problems to speak of, and if there were I believe they were addressed immediately. Since Covid-19 we have not ate in any establishment. So this morning for my wife's birthday we decided to have a breakfast picnic. So I got on line to order from their menu which was on Zomato.com I guess there is one on Facebook but I don't have a Facebook. Anyhow it was the second option in my google search and first with menu in its headline. I placed my order and went to pick it up the price didn't seem right. Went home ate breakfast I had the 2+2+2 and the pancakes were hard and burnt I didn't eat them. I began to do the math off the menu provided online and noticed a 10.00 difference. I went down to resolve my concern and they had and attitude that they did nothing wrong and there is nothing they will do to make it right. Their menu is different from in house and on line and somehow that's my problem. You would think with most restaurants dishing out to go orders they would want to address this immediately. Needless to say I will not be returning and will pass...
Read more