Chick-fil-A — Restaurant in Whitehall

So the LHV Mall is kind of always a disaster, but Christmas turns it into something way worse. The stuff nightmares are made of. I Hate the mall with such a ferocious passion that I wish Amazon would finish them off already.

With all that said: Chik fil A was jam-packed. I mean JAM packed. Sardines live a more roomy existence than one can inside there during the holidays. BUT, my wife and I ordered on the app after we secured a table with enough chairs that I got to stand the entire time and we patiently sat there for less than 5 minutes amongst the chaos. My wife's phone alerts her to an incoming notification! My heart shudders. My toddler's eyes widen in fat kid delight! Surely it was finally our time to enjoy The Lord's Chicken! My wife looked at me and nodded, swiftly going to the counter and acquiring our holy delights! Then we ate. And it was amazing! The food was all hot and fresh, the drinks cold and not watered down, they even had these cute little plastic placemat things so kids can be little heathens at the table without worry of germs!

For a moment, at that table, seemingly endless flocks of hungry people who forgot their indoor voices in their cars, I looked at my toddler and my wife, her eyes are so gorgeous BTW, and everything around us fell away. It was quiet. All I could hear was my family's delight at the delicious fare this almost wasted trip to the mall provided us.

I'm impressed that even during that much chaos and with what seemed like a short kitchen staff, Chik-Fil-A still managed knockout service, amazing food and no mistakes! They're the real MVPs.

My...

Today I needed to provide food for my son's college (NJIT) lacrosse team for the bus ride home after a game vs Lehigh. Last night I googled Chick-fil-A and the Lehigh Valley Mall location came up. I called to see if I could arrange to pick up 80 Chicken sandwiches. The manager on duty, Joslin, went so far above and beyond any customer service I have ever come across I was astounded. She needed to call the owner with a few questions, promptly called me back, arranged for a gluten free meal for 1 AND offered free delivery to the bus at Lehigh U's sports facility. Today, not only did they call to confirm delivery and location but also was able to accomodate a vegetarian on the team that I didn't know about. Delivery came and the driver offered to stay and wait for the team to come out of the locker room after the game to keep the sandwiches hot in their warming bags. Again so far above and beyond customer service AND the driver was the owner of this location!!! Please frequent this location!!! I wish they were closer to me I would order from them for each and every game!!!! Thank you Mike and staff!!!!! You...

Ive always enjoyed Chick-fil-A but we received Horrible Service here. We ordered 5 different sandwich meals. After waiting for 10 minutes, the lady working the counter says that they gave away our entire order to someone and they're working on remaking our order. I'd have given them 1 star but I added 1 star as this lady was atleast concerned that our order was given away and was somewhat rushing our order the second time around. After waiting about another 5 minutes again we get our sandwiches and fries cold. And to top it off 2 of the sandwiches and drinks were wrong orders. When I asked to see the manager an absolutely non concerned guy who called himself the manager makes light of the situation and hands me another cold sandwich and another wrong drink. What perplexed me was they had more people behind the counter than the people waiting for food and they seemed overwhelmed. Just seemed like bad management. I'd probably avoid this place unless they're the only ones open...