Dog-N-Shake — Restaurant in Wichita

My husband and I went thru the drive thru this evening like we always do. So we could eat at home while watching a movie. This by far was Definitely not our first visit. We have come to this establishment for many, many years. Because of the great service we have always received. Well up until this day. On 5-15-2024 at 8:30pm I have to tell you this had to be the absolute worst visit ever! For starters we ordered and after ordering we were told we couldn’t get any cherry lime aids because they didn’t have any sprite. We said ok can we get a coke then. We conclude the order and get to the window to pay and the young guy in the drive thru window with the curly ponytail with a hat on literally was throwing our drinks at me and was extremely impatient. I was trying to put one of the tops on that came off and he’s saying here’s your other drink and I’m trying to hurry. These drinks had maybe 10 tiny ice balls in them which was strange and the kid says the drink machine is out. So we were confused on where the coke came from. Anyways we get home which is like 3 minutes from the restaurant and sit down to eat and my husband and I both drink some pop and literally almost spit it out across the dining room table it was flat as water. This was extremely frustrating so we proceed to pour them out and just drink some juice we had at home. After buying into the burgers we were like there’s something clearly wrong with this food today. It was bland, taste very weird and was just horrible. So out of concern I called the restaurant to speak with a Manager, his name was Nicholas and as I was trying to explain the situation he kept cutting me off telling me the food isn’t expired, there’s nothing wrong with the drinks they went to Quiktrip across the street and I was poured a bottle pop. This guy for a manger has to be the rudest alleged person ever. Because of his lack of empathy for the situation and the inconvenience to my husband and myself we will never ever return to DOG N SHAKE especially at Maple and Tyler. You could definitely use some manners because I did not speak at all rudely to you and I was nothing but polite to you. You continued to cut me off while I was explaining what happened with our purchase. So shame on you! I would not recommend this location. I should have just stayed home and cooked our dinner. This guy is not good for business not when there are other...

Scratched my bi-annual itch to try Dog-N-Shake. What can I say? Hope springs eternal.... Anyway, I had the cheese steak and a corn dog and I can honestly say that I was not disappointed. Unfortunately, that was only because my expectations were so mediocre in the first place. I mean, the food wasn't actually BAD, it just wasn't actually good either. I got a good laugh out of the cheese steak, as it was a super tiny bit of fried meat tucked into a hot dog bun with a piece of Kraft (well, let's be honest, probably not name-brand Kraft) cheese melted on it. Well played, Dog-N-Shake. The corn dog was a standard-issue corn dog. No complaints, but nothing special, either. So it looks like I'll be back to try something else in another couple years when my hopes overshadow...

This place has been there serving good, old-fashioned diner food since I was just a little boy with my grandparents. Twenty years later, I still go there and it's not changed a bit. The food has it's off days just like any other place but 9/10 times you will be given a delicious meal at a good price. They also go out of their way to accommodate you as well; You want those cheese fries extra crispy? Done. You want extra butterscotch in your shake? Done. Mustard only on your dogs with extra mustard on top? Done. No complaining, no extra charges, just great customer service. If you stop by, I highly recommend the standard dogs, cheese fries and butterscotch shakes. They...