Scooter's Coffee — Restaurant in Wichita

My husband and I stopped for coffee today at the E 35th Street location to try Scooters for the first time. This occurred right around 3 o'clock this afternoon. We looked at the menu and ordered a medium hot dirty pumpkin chai latte and a medium hot dirty chai latte, both specifically with oat milk, as we both have either a sensitivity or an allergy to regular milk products.

Unfortunately we do not believe that the drinks we received were given oat milk. The taste and texture were not congruent with oat milk, so I, having the more severe allergy, did not continue drinking past the first gulp. Unfortunately that was all it took to give me a reaction - I believe due to the milk that was used.

I would just like to bring awareness in these situations to your baristas, and stress the importance of using the correct milk ordered. My reaction could have been much worse, and for some it is life threatening. I feel saddened that my request was not taken seriously, and as a result I do not see myself or my husband returning to a Scooters again due to the negligence we were shown.

I would appreciate hearing from a manager, to be sure staff are educated and fully understand the importance of this matter. I would also like to request a refund for the drinks we received, since they were not to the standard that we ordered.

I hope to hear from a higher up...

Ordered 2 iced coffees with cream. Both came out basically water and ice with cream. No coffee color and didn't taste like coffee at all. Had to stop at Starbucks to get another drink. The iced coffee we make at home is better honestly. It'll be my first and last visit...

Really quick service 2 mornings in a row. Drinks were exactly as ordered. Unbelievable for brand new business. Also noticed they donated 100% of first day sales to the Downs Syndrome society of Wichita. Wow! Great new addition...