Lucke's Cantina — Restaurant in Williams Bay

To Tip, or Not to Tip, that should be your choice. Well, not here and this has to be a first!! Place an order over the phone for pick up. Guess they weren't busy, because they take the phone off the hook if they are. I arrived when they said the food would be ready and it was. They brought the bag over to me and I handed over my credit card. When she came back, I put on my glasses and signed it. Then I noticed something in the charges....a TIP!! "For what?, I asked" Oh we can do that up to 10%. Really?!?!, It doesn't say it anywhere online, no one told me and it isn't posted inside.

So instead of apologizing, the gal says you signed for it, didn't you read the receipt before signing?? Well...maybe if it had been given to me before she took the card. I was in total disbelief. I told her it made no sense, I could come in to eat, be given chips, eaten my dinner and if I didn't like the service, a tip is an option. She says they can do it. With that attitude and no apology, I said, keep the food, I'm not paying. Once in my car, In realized they'd run my card so I called from my car and asked for the manager, Of course, there wasn't one, never seems to be one there. (This isn't the first time I've had a problem) So, I was passed on to the bartender. Same story, the owner decided to charge a tip because the staff bringing the food are charged a sale or something.

Again, I went over not being told online, when ordering or when paying this was a mandatory fee. When I said, if I decided to come in and eat it, they'd give me chips and I have a choice on tip. She says "the chips aren't free" Well, I've never been charged that before.

What ever happened to the customer is always right, or do right by the customer so they come back??? Not here, they'd rather toss the food, $31 worth of it by the way, than try and make good by apologizing for there being no notification in advance. It could have easily been handled if they simply said "Since you were not informed, we won't charge you this time. Please remember from now on, you will be charged a tip when ordering pick up."

Instead, I am here informing the world how, not only do they charge people without informing them, hoping we won't notice, because pick up people are usually in a hurry, they don't apologize or try and make up for it.

What did I do? I ordered a really good meal from Harpoon Willies down the street, while in my car, where they don't charge a tip for carry out and couldn't be friendlier. This is where you should go where they appreciate their customers and have great food!

Unless management or their attitude changes, I will not be...

Bartender was rude and being vulgar, she gave no regards to the minor children in establishment, this IS NOT a kid friendly atmosphere. And when I asked if she could watch the Fword being used, she turned on me and said that I was asked not to come back. after nearly 12yrs of patronizing and enjoying this establishment. Dealing with this 1 particular bartender who says she's now the manager has been disgustingly disappointing, and we can't believe the owner would put her in that position, with other well qualified employees that respect their jobs and the customers. Also they're not as clean as they used to be, food on walls, lots of finger prints on windows, built up dust and cob webs, and smells like a dirty tavern, and the beef no longer has the taste and quality...

Until today I've never had such horrible service. Did not let us know about "not being able to split checks" Continued to blame either us or the "new system". The waitress Savannah R was extremely unprofessional. Was snotty to us, yelled from the kitchen when we asked for a manager. Did not explain or help at all to solve any issues, just stormed off. The only help we received was from the bus boy. Not okay, it's not his place to have to solve managements mistakes. The food is good but it took over 40 mins to get our dinner. Not going back. They not only had us waiting with horrible service but they also did nothing to solve the situation. They forced each individual to pay an 18% tip to a waitress who was unprofessional and extremely rude. Very...