Dunkin' — Restaurant in Willington

I cannot believe I’m writing a review about a Dunkin Donuts, much less a bad review. One, you pretty much know what you’re in for at any Dunkin, and two, as a native New Englander, this feels like blasphemy. However, this one is so awful that it’s a blight upon the good - ok, meh - name of Dunkin.

You will wait in line at the drive-thru for an insane amount of time if the number of cars in front of you is greater than zero. Think you’ll beat the system and go inside? Congratulations, you now live here because despite having at least five visible employees “working” every shift, only two of them are kind of “working.” Today I watched someone make one sandwich at a time at an artist’s pace and then put what turned out to be mine in a bag off to the side. There it sat, scared and alone, until someone finally figured out that I wasn’t sitting at the drive-thru window for my health and united me with my sandwich that kind of tasted like burnt plastic.

You will also never get what you ask for. I know that most Dunkins have a success rate of about 50% in this area. It’s part of their charm. However, this one is determined to set the bar even lower. Order a hot coffee? You will get iced. Order a bagel? Here’s your donut. Order a coffee AND a food item? Here’s a shoe and a puppy.* This is of course after you’ve repeated your order 10 times, because somehow a “large hot regular cream and sugar” is heard as “small iced latte.”

It pains me to say that I’m going to start making the monumental effort and go to the other Dunkin that’s two exits down the highway instead. This one is closer to my house and right across from the finest shopping that Willington has to offer. However, since I inch closer to going viral for losing my mind at a Dunkin every time I come here, I guess I’ll just need to plan my trips to Dollar General and Lots and More around other errands.

*You will not actually get a puppy. If this were the case, I would keep going here every day and tell my irate boyfriend that all the dogs are Dunkin’s fault, so they would get at least 2...

Edit: I can’t believe this place is still open, gets worse by the day. No bagels, out of donuts, out of egg, gives me a sour dough sandwich with sausage when it’s supposed to be bacon. It’s seriously something every single time. All new staff every time you go there because they can’t keep help there, none of them know what their doing or how to make the food, and it always takes literally forever. Really should be a 0 star but ultimately I got what I ordered...I was the second person in line and I literally waited 25 min for someone to take my order and another 10 min to get my order...(two coffees and a bagel). I watched over 20 cars go through the drive through in this time....is our time not worth anything? His comment to me was we had two big orders come through. if someone is going to have a big order they probably shouldn't be going through the drive-thru And since when did the drive-thru become more important than the people that actually take the time to walk into your store to meet you...

Yesterday was the worst experience I had at this location, I didn't want to go through drive but apparently your employees on Sunday morning are very lazy and didn't know what they were doing the register up front didn't work so the drive-thru was taking up front orders. well I was with my husband and told the lady we had kind of a big order and she huffed and puffed roliing her eyes and said to us that she wanted us to go through drive-thru. I said we didn't want to go through drive-thru that's why we came inside. she didnt even take our order and instead she went to the register to quote unquote fix it and take the next order I am extremely upset about this and it's disgusting how lazy your employees are I didn't think employees could tell customers to go through drive-thru to order because the order was to big. In fact ill never be back here again, you need to check your employees and if they can't handle the job the see ya, go get another one. Absolutely rude as...