Wood Room Martini & Wine Bar — Restaurant in Willoughby Hills

I will start off by saying that my husband and I used to love to come to this place at least once or twice a year to sit out on the beautiful patio and enjoy their fine drinks and food. Yesterday we went there and had to wait for a table on the patio, which is fine, as I understand, they do not take reservations. However, we were told to go inside and have a drink while we wait for a table to open on the patio. We confirmed that if a table is free or become free, would they let us know? Her answer was no because it is first come first served. This makes no logical sense to me – you tell me to go inside and enjoy a drink while I’m waiting for my table, yet you refuse to put my name at least on a waiting list or some way of knowing that we would be next in line. Absolutely no logic in this explanation.

We were so excited to come here, so we thought it was worth waiting for a table to open up. The server lady/bartender came to the front porch where we were waiting and told us a high top table was finally available and walked us over to the actual table to seat us. We were delighted. About three minutes later a lady patron comes up to us and makes a bit of a scene saying that “you took my table while I was in the restaurant and at the bathroom and I just wanted you to know that.” Both my husband and I both apologized several times and said would you like this table and she just said no and walked inside. Meanwhile, the table around us invites her to sit with them because they felt so bad, as if my husband and I were some bruts that took her table. We felt as if we beat a dog or something by the looks we were getting. At this point, I’m not going to spend my hard earned money at a place like this that hires people who can’t think logically and because of the lack of thinking outside the box, a very uncomfortable situation ensued that could have been avoided by normal restaurant etiquette. My husband then went in to find the lady that was sitting there and told her go have her table back that we were not staying – the server that sat us there Just sat there and didn’t say anything. She could have avoided this whole situation by telling the lady that she is the one that told us that it was free but instead, she just stood there. As an employee and “manager “of this business, that is deplorable behavior. I will never again visit this establishment. I’m sure the owner won’t care, as this is a busy place and to lose a little business will mean nothing to them. What I hope will come of this is that they start to think logically and above the age of 15 and train their...

"If you eat and your drink it, then you're paying for it" said the pretend owner/manager Heylee. We had been here multiple times over the last 2 years and had spent hundreds of dollars, but after the way we were treated, we will never set foot in this establishment again.

Things started out slowly where we were seated at a high top with only one other couple at the bar. The waitress/bartender spent 15 minutes with the couple going over every possible drink combination before even thinking to ask us what we would like to drink. We put our drink order in and things were going well.

When the third person arrived, we ordered a couple of salads, a pizza to be split by 2 people, and a burger for me. The salads and pizza came out after about 15 minutes, but no burger, and after about 10 more minutes we wondered where the burger was. At 15 minutes post-pizza arrival, and having to actually flag someone down since no one asked how we were doing, we asked about the burger. The waitress checked on it and then apologized that somehow the order for the burger didn't make it, but that they were cooking it now and it would be coming out in a few minutes.

More than 15 minutes later, still no burger and I caved and consumed one piece of pizza. The burger comes out, 40 minutes after the pizza, and Heylee tells us that it is comped because of the wait. My wife's politely asks "That's all? He just got his dinner and we're already done." Heylee immediately attacked her with the "you eat it and you drink it, you're paying for it!" I said, "Look, we've had a drink and wine, and I'm starving, and I ate a slice of the pizza due to the wait." She sneered something back. At this point I lost it and stated she could take the burger back, that we've come here many times before, but won't be returning. Heylee then escalated things saying we would not be invited to return and that we had disrespected her.

Never in my life have I experienced such blatant disregard for the customer.....how dare she even talk to us that way, and, more importantly, how dare she speak to my wife in such a disrespectful manner. Good luck with your career in managing restaurants Heylee because we certainly will not have a good word for the Woodroom as long as you are there! You have zero customer management and retention skills, and, by the way, the food is not all that good, but your customers don't notice it because of the heavy pours for liquor and wine that have them half inebriated before the food arrives. Anything tastes great when you're...

Started out fine. Original server was a girl and it was a good start. She recommended things to us and was very attentive. We were told that everyone was our server and we could get service from any of them. When the male waiter came around to get our orders, we told him specifically that one of the girls was a vegetarian and if he could make the pizza without sausage. He brought the pizza out and it has sausage on it. Which she didn’t realize until after she ate a few bites unfortunately. The waiter didn’t want to hear that he made a mistake. Didn’t apologize, just repeatedly argued with us that we didn’t tell him and instead of listening, he interrupted us by saying so what do u want me to do? We had another pizza made without the sausage. When the bill came, He charged us for both pizzas and when we asked him to take it off the bill, he openly said that if he knew he needed to take it off the bill, he would have thrown the pizza away instead of leaving it on the table. None of us touched the original pizza other than the first pieces that we grabbed with the sausage. So when he came back, we gave the pizza back and told him to throw it out then and he said have a good night ladies. He was being very condescending. I will never go back and I would NEVER recommend this place to anyone. The martinis are just okay and the food sucked to be honest. I almost gave no tip, but decided to leave 10%. I have never left such a horrible tip in my life especially on a bill that was over 200 dollars. And I’ve never even thought about not tipping someone, but today I did. None of us will never return. Worst service I’ve...