Subway — Restaurant in Wilmington

Update on June 4th 2021. I have tried calling the subway and they supposedly close at 5:00 and it was just prior to 5:00 p.m. . They did not answer their phone. I have checked my credit card and was not credited back to balance I was charged and they said it would take 7 days. I understand that they are understaffed but it would be nice to get my money back for a product that I never got.

They need to have a checks and balance kind of thing for the online app. I made an order at 1335 and it said it would be ready by 1350. I didn't get there until 14:20 and find you I tried calling the store several times before I went there. I drive trucks so I had to park and walk down to the subway. Upon arrival I told the girl that I made it online order and she said she was just starting to work on it. The app should have notified me that the order wasn't ready yet.. she should have to check that she has to order complete. The app says that you can't cancel your order or you can get your money back once you made the order. So I had no way of canceling my order other than telling the girl that she said that she would cancel it. But I tried to call their customer service it was all computerized and I said in reference to online ordering through the app to go to their website online. There are no people handling calls with their customer service at all! Until this unemployment extra money stops.. obviously all stores will be understaffed. This poor girl was working by herself and had four customers in line. I'm just going to stop at that. Our country is just in a ridiculous state right now. The extra unemployment should have stopped a long...

I went in with my family, and we all ordered our subs and we sat down to eat together, and I started eating my sub and found a dead fly in my food. I brought it back up to the counter and showed them the fly and I was speaking with the young lady And the manager. McKenzie came over and asked me what the problem was with an attitude, and I told her what happened and I told her I just wanted a refund and she proceeded to tell me they could not do that that she could remake my order and I told her I didn’t want the food. I just wanted my money back and she proceeded to get an attitude with me so I just threw the sandwich away and me and my family left and I will never go back she is one of the rudest people I’ve ever met and I have no idea how she is a manager because she has no customer service...

Absolutely horrible service when you go in and there’s literally only three people in line and you have to wait over 30 minutes because there’s only one person running the whole counter and the other person is VERY SLOWLY sweeping the floors. On top of that the one and only person running the counter looks like she’s purposely moving absolutely as slowly as she possibly can!! Like dang man if you don’t like what you do if you don’t take pride in what you do if you are bad at what you do and don’t want to do anything to be better then QUIT!! I will LITERALLY never be back to this place again, doesn’t matter if it’s a new building or not if you hire people who literally couldn’t care less about their jobs it’s...