Subway — Restaurant in Wilmore

My family and I have been to this subway maybe 10 time and we've had more bad experiences than good. The first one was when we showed up at 9:35pm ready to get a late dinner after work, they had already started closing, which is fine, except instead of greeting us and taking our order, they started looking at each other and debating whether or not they SHOULD take our order 25 minutes before they were supposed to close. That went on for a solid minute before we finally got frustrated and left. Since then we have ordered online and have had so many mistakes that we just expect something to be wrong. Today was our last order, my husband ran to get us an online lunch order, he picked it up and brought it home before he had to run out the door for work, it was missing bacon which cost extra and we paid for double, so instead of letting it go, he called. He was told he could bring it back and get it remade, so he explained that this was lunch before he had to run out the door for work, the girl and, what I assume was her manager then went back and forth for a minute or 2 before repeating that he had to bring the sandwich back or get nothing. So his $12 sandwich was messed up, and we can either deal with it or return THEIR mistake. He just took it back and now he won't have time to eat. He just walked in to let me know that they literally went thru the sandwich looking for the missing bacon 🙄, like we scammed them for free subway bacon 😅. The store is unprofessional and unreliable. We'll go to Nicholasville...

Since the food in one Subway is pretty much the same as every other Subway, what can you do to earn a higher rating? Be friendly? Check. Have a clean restaurant? Check. Play good music at a reasonable level? Check. Get the order right? Check.

This is a very small Subway, and I've seen the line out the door (and I've chosen on those days to eat elsewhere). But the day I visited (the university wasn't yet in session after Christmas holidays) it was busy without being too crowded.

I ordered what I get about 80% of the time I eat here: roasted chicken with meatball sauce and mozzarella cheese toasted. With pickles, peppers, Italian seasoning and parmesan cheese all on Italian cheese bread. I still cannot believe that they haven't made the Chicken Mozzarella Marinera a regular sandwich, but it is really good.

I ordered their chili for the first time. It was a bit sweet (not too much) and served piping hot. Plenty of meat. Better than average, but not quite as good as Wendy's chili (which you may disagree, but is a pretty good soup for a...

The general staff is nice and the food is what you'd expect from Subway. The real problem is with the owner and management. This location is run by an out of touch, covid denying, unkind, and conservative boomer. He treats his employees like they're below him and has no respect for anyone. This clown has had his subway location closed down like 4 times in the past couple years because he's got too much of a child's brain to ask his employees to wear masks and care about other people, probably because he's incapable of doing so himself. Quite embarrassing if you ask me. This might be one of 2-3 eating locations available in Wilmore, but it's certainly worth your money to drive somewhere...