Wendy's — Restaurant in Wilson

Taste and flavor: the fries were a little more crispy than I like, but I understand a lot of people like that. The spicy chicken sandwich was basic and didn't really stand out one way or another.

Freshness of ingredients: the lettuce on the spicy chicken sandwich wasn't crispy and was chewy and hard to rip with teeth; the chicken tasted okay and didn't have any bones or extra hard tissue of any kind; fries were hot so they seemed pretty fresh

Portion sizes: basic for a fast-food joint, didn't stand out one way or another

Presentation: I got it to go, so I can't really judge this. However, the sandwich was one whole piece in the foil, so no excess mayo or anything chilling in the wrapper

Menu variety: I think their variety is actually pretty good, personally. What other fast food joints around here have baked potatoes?

Service:

Attentiveness of staff: I can't really rate this based on my last visit or even other past visits, since they don't have table service and I didn't dine in. However, within 5 seconds of getting to the window I was asked what I would like to order, so they were on the ball there.

Friendliness and courtesy: my most recent visit has actually proved to have the most friendly experience, even though she did basically shut the window in my face after giving me my food - glad I already had extra napkins in my car. Usually they are super rude and have inappropriate workplace conversations in front of customers in drivethru and dine-in.

Knowledge of the menu: n/a since I didn't ask any questions

Speed of service: perfect for THIS visit, drink was handed to me immediately as I pulled up to the window & provided my debit card, food was handed back with debit card and I only waited in line about 5-10mins

Ambiance:

Atmosphere and decor: based on other visits, I actually like the interior of this store, it seems more modern and personable than other comparable fast food restaurants

Noise level: usually quiet at the tables, sometimes not if you sit at the table right by the register since they like to yell back and forth to each other on the othet side of the counter

Lighting: eh I never paid attention so it must at least be adequate for studying

Price:

Value for money: average

Price point relative to quality: average

Other factors:

Cleanliness of the restaurant: I did not go in on this last trip but the restaurant IS usually clean

Accessibility: parking space for disabled individuals, dip in side walk (/could kind-a be considered a ramp) for wheelchair access, everything on one floor

Location: absolutely love that it is near Wilson Community College for those quick 30 minute lunch breaks

Special dietary options: you can order sandwiches and burgers without a bun if you're doing keto;...

For the third time in a row, over a span of 5 weeks, I have ordered food and paid for food that I have not received. I have never left a bad review of anything, but today was the last straw. I mobile ordered three meals - hoping that if I input the order it would be correct instead of relying on whoever is working the drive thru. Out of three meals, two meals were wrong. One was fairly minor - ordered a cheese baked potato and got a baked potato with cheese and bacon. Oh well, my daughter doesn’t like bacon but I told her just to pick it off. My meal was supposed to be a spicy jalapeño chicken sandwich and instead got a bacon cheeseburger that was soggy and cold. My son was supposed to have just cheese and ketchup on his burger, and his was a normal cheeseburger with everything on it. I don’t like to harp, but three times in a row with more than one mistake is just plain getting ridiculous. Does anyone take pride in what...

I usually don't have anything bad to say about this place but the last 4 times has been ridiculous. I always get potato never had to ask for salt butter or sour cream but after the first couple time I do now and still don't get it so I check my bag in line and the 2 girls gave me the ugliest looks for doing so and still no condiments and one opens the widow without a word stick out her hand with 1 butter and 1 sour cream I say thank you and pull off with still no salt and not enough of the other. I've worked fast food so I hate holding the line up that's why I ask when I take my order no need for the attitudes when I did my part as a customer. And the fact I was so uncomfortable after the looks I was getting I didn't even ask for...