Culver’s — Restaurant in Winnebago Township

Food: I've always considered Culver's food to be fairly good for a fast food joint. Prices aren't outlandish, but they have gone up (but hey, that's most places right?)

Service: Compared to many Culver's locations I've been to, management seems to run a tight ship. For example, food is usually delivered in a timely fashion, and sitting areas are usually cleaner. Most importantly, they are usually really good about getting orders correct. That's actually a problem I've consistently experienced at other locations, so it stands out to me.

Atmosphere: a lot of Culver's I've been to you it's hard to hear each other over the music, so I appreciate that it was playing softly and wasn't anything obnoxious. Relatively pleasant atmosphere.

Issue #1: employees seem like they are forced to follow a tight script. Without fail, every single time they try to upsell us to a large fry and drink if I get a value basket. They also have to ask if there is anything else fresh they can make for us. It's so ingrained into the employees that it didn't register with me at first- it was like they were trying to pull a fast one on me to buy more. Came across as predatory, but I can't fault the staff for doing what they are told. I just want my food as it appears on the menu, and I'd rather they just talk to me in an organic manner without them trying to get me to buy more.

Issue #2: as I was writing this, they got my family's order slightly wrong. The salad and chicken tenders were ready, but were forgotten and left behind when food was delivered. My sibling ordered a mixer, but didn't notice that they rang it up incorrectly. He ate it anyways since they would've probably just tossed it if we asked for a redo. Sibling heard management yell at kitchen staff about...

Horrible experience. I had my wife stop and buy a shake. The line was extremely long (which is to be expected at times). By the time she reached the cashier, she found out that the order was never sent to the cashier. She had to wait in another line (somewhat annoyed, but not really angry). Well, long story short, while sitting here at home about to enjoy my shake, I found out that the texture is so soupy that I can pour it out like milk.

Now I am angry. This is totally unacceptable. While I do realize that there are some extremely busy times at this location, it is still not an excuse for poor quality food and service.

The only reason that I didn't go back is that it's getting a little late, and I didn't feel like taking the...

I just had the worst experience of my life at this place and the disregard of human decency is appalling to me! While driving home to Pecatonica we have to stop at Winnebago corners as we are getting alerts on our phone to take shelter....the manger literally shooed us out and told us because of Covid we can’t be in there....my 8 year old son is balling thinking we are going to die and he keeps yelling for us to leave! I would never in my life give this place my money and will be sure to tell everyone! The worst feeling ever that no one will let you in when a possible tornado is heading your way! Shame on you guys! Didn’t even want to give 1 star but wouldn’t let me...