Dunkin' — Restaurant in Winston-Salem

Today I searched and read the reviews before I traveled out of my way to find a decent Dunkin Donuts. I almost gave up on good service; where's the Keurig?!?

This place has EXCEEDED my expectations! The gentleman at the register was smiling and friendly! The gentleman who made my croissant was fast and friendly. Even the young lady finished with the drive thru and asked if she needed to make the croissant. They exemplified that they were a TEAM that was there to serve the customer! No one was chattering amongst themselves about themselves while customers waited. It is ALL ABOUT THE CUSTOMER HERE! VERY PROFESSIONAL but friendly!

The icing on the cake was watching the manager make my macchiato. She did it with care and attention to detail. She even delivered it with a genuine SMILE like she was happy to serve! She ACTUALLY READ the ticket that I wanted whip cream on it! She even called me by name.

All these things I'm sure are in the training at every Dunkin Donuts but from Greensboro, to High Point, to Peter's Creek, they act like we the customers are bothering them or they don't follow directions well. Peter's Creek service is NOTORIOUS for talking amongst themselves about personal things and even in another language. Or having an attitude.

Therefore, I was truly REFRESHED as an extremely busy professional, to find solace at this...

Honestly the worst DD experience I've ever had. We went inside to order because we had two cars and my dtr was buying me a coffee so we thought it would be easier. We ordered 2 medium cookie dough cold brews with the cold foam. We waited, probably close to 15 minutes (and we were the only customers in the store) while only one person (initially) made all of the drive thru orders while our cups sat to the side. There were other employees there (at least two that we saw) but only one came to help, selectively it appeared; she made like two drive thru drinks then sat at the counter texting one phone while looking at something on another. Maybe she was the manager and doing something work related, idk, but she never acknowledged our existence, asked what we were waiting for, nothing. Finally, the girl making the drinks made ours. We got some kind of Large coolata, not what we ordered at all. It tasted awful. Too sweet to even drink. My cup was a hot mess with coffee and syrup all over the outside. I wiped it off before leaving but it still got all over my pants. Really...

i’ve never had a problem with this location and it’s really disappointing to even have to write a review. I’m not sure if this store has gotten new employees or what but the past few times I’ve gone my order has been made wrong. I finally got the courage to say something a few days ago and the guy at the drive-through tried to school me on how the drink drinks are made. ??? I worked at Dunkin for three years so I know exactly how it works inside. I didn’t ask him to remake the order. All I did was just asking if he could put in a little bit more cream he took my drink and about a minute later it came back with the exact same drink in hand. today I thought I would just walk in and order on the kiosk and maybe it would be made different?? idk but the kiosk wasn’t working and I asked the worker if I could just order with them and they proceeded to say it would be a few minutes which would’ve been totally fine, except there was nobody else in the store and there was one person in the...