Dunkin' — Restaurant in Winthrop

I've been going to this Dunkin on and off for the last few months. At first, everything was great. Great customer service. Great products (to an extent). But starting in December of 2022, I started to have not very great experiences. In the LRG iced lattes I've been ordering, there started to be espresso grounds floating in my coffee. I used to work at Dunkin. A few over a stretch of different states. I can understand a fluke happening from lack of attention, trying to keep up drive times, etc. So the first two times this happened, I remained understanding. I got replacements. I gave multiple chances to fix the mistake. When the third time happened, I was able to grab a replacement but I discussed with whomever was in charge about being a bit more diligent in cleaning the machines. It's very unsanitary and disgusting. It has happened two other times now, and I decided to strain the coffee before tossing it. The fourth time this happened, I strained the coffee and I showed the photos from 1/11/23 to whomever had been working that night. I did receive a refund. In between that time and the next, when I placed my latte orders, I made sure to ask the team member over the intercom to make sure the grinds holder was washed before my latte was made. The orders came out fine. The fifth time this happened, which was today (1/15/23), I did the same. I asked them to make sure the grinds holder was washed. I was reassured they'd make sure. But today I was met with disappointment, and disgust. I strained it again. And tossed it again. Will be coming for a refund tonight, and I won't...

I would give it half a star but their is no button! I got to say ive lived in winthrop two years and I was excited when this Dunkin' opened up! But ever since I began going to here theyve gotten my order wrong more times then I can count! The donuts ive paid for are constantly melted. Employees constantly on their phone when I go through drive through and making g me wait 15 mins to get my coffee which was waiting on the counter. Or when they all outside taking smoking brakes at the same time and no one is in the store which I'm waiting on them to finish to order. The manager does NOT take no action when you explain the problems of your experience their and employees are bad mouthing other in employees in front of customers. The store manager needs to fix his machines that are constantly braking and their AC is never working tis the reason their donuts constantly melted. Ive witnessed their work ethics and I believe someone needs to get someone higher then the store owner involved. Their machines are dirty, bathroom is ALWAYS dirty along with...

I will not go back to the Winthrop Dunkin. They don't care if their customers are happy. I have been getting the same coffee for years. Last week I got a coffee that had hazelnut that wasn't any good. I brought it back. Today I got another coffee and that same rotten hazelnut was in it. When I brought it back, the lady who helped me said, "I can't do anything about it if only one person complains." Another worker said that there was another lady who also complained about the hazelnut. I told her as a business they should be talking to the company who makes their hazelnut to see what is going on even if only one or two people have the nerve or time to complain. When I left she sarcastically said, have a good day as she rolled her eyes at me. Also, they have a phone number but never answer the phone....so you have to drive all the way back just to talk or complain to a person. This might be why only one or two people are complaining about the hazelnut. They don't have time to drive back or go inside because they are on their...