Dairy Queen Grill & Chill — Restaurant in Wood River

Their char-broiled double cheeseburgers are very tasty - that's why I have continued giving them my business, off and on, for 20 years. They do have a problem though; they habitually get the orders wrong.

About every 4th or 5th visit they somehow manage to put the wrong toppings on my sandwiches, even though I'm extremely precise when I make my order, because they have done this on such a regular basis.

Unlike any other fast food franchise, when they get your order wrong, instead of taking your name when you call to report the messed up order, so that they can replace it when you next return, they tell you they'll be happy to make your order correctly when you bring the incorrectly-made order back to them.

Fast food is supposed to be not only fast but convenient as well. After you get home and discover they didn't listen to you when you made your order, the last thing you feel like doing is driving back when you're hungry and ready to eat.

Wood River Dairy Queen has done this to me many times in the past and I actually boycotted them 3 years ago. But I ended up going back about a year later because their double cheeseburgers really are good.

The owner of this store himself told me that he "can't afford to replace orders, and besides, lots of people will lie just to get free food." Really? Dairy Queen throws away the orders that are returned! But he CAN afford to lose business? I guess he's saving money by discouraging dissatisfied customers to give up and totally forget about making a complaint.

Having worked as a manager in fast food for decades I know that restaurants typically replace wrong orders, free of charge, and without expecting the customer to bring the food back to them. When you call to tell them they made your order wrong they keep your name on a list. And if it ever becomes obvious that someone is complaining too often that their orders are done wrong then they are banned.

I've had enough this place. They seem more concerned that their clientele are out to scam them for a burger than they are in providing satisfaction. Burger King's just across the way, I won't be...

The guy who owns this place or whoever the dude who wears the grey button up super big guy is literally actually terrible, he called the police on me after his employees told me to come on in and either get a replacement or refund. When I got in through the drive thru they told me to come in and when I came in he started treating me very horrible - they even told me to get my stuff out of the trash and bring it to them. You aren’t worth a paper cup or 1 burger patty to this guy. I wouldn’t go here if I were you. I literally have such bad anxiety after how that guy treated me, made me cry and just made me feel bad for just wanting my order correct and not to mention I didn’t get everything I paid for… I got a cheese burger meal plain Had everything on it Root beer no rootbeer My icecream was brownie batter & cheese cake only was brownie batter The fries were right lol All they had to do was replace a couple things or give me my money back and be nice to me and instead they called the police on me and treated me like a dog in front of everyone Btw I had my receipt the entire time in front of face and didn’t look at it So if you go here make sure you have the kids that work there Repeat your order multiple times and if you get the order messed up call literally that moment because they will figure out every way not to have to refund you or give you a replacement or even the food they owe you that they didn’t even give you in the first place and if you want to be mentally abused for wanting your meal...

I haven't eaten at DQ in over a year because of the disappointment I've had the last few times. We decided to try this one out since it was in a different city and we had a long day and wanted something quick and easy. This is, by far, the BEST experience I've had in years at Dairy Queen. I can't remember the last time my husband and I ate at a chain that actually filled us up for less than $20 without any complaints. The food was fresh and hot, and the burger looked almost exactly like the picture, which is super rare. You could tell the fryers were clean because of how the tenders and fries looked. The place was clean and the employees were all friendly and on top of things. It wasn't rush hour which of course makes it easier on the staff, but they weren't super slow either. There was a small line (maybe 3-4 people consistently) the entire time we were there and at least 2-3 tables with people dining in. If I ever find myself craving DQ, I'll be going out of my way to go to...