Hardee’s — Restaurant in Wood River

Good evening! I arrived at this location to see no cars in the drive thru coming or in front, so I pulled in. The customer service worker was kind of dry at the speaker as if we interrupted her with our order. I had to repeat my order several times to make sure she rung it in correctly. Once I pull around to the window I see that the young lady at the window quoted my total, but didn’t respond when I said hello upon arriving at the window. That was no big deal I shall digress. I then waited for her to hand my drink and order to me. I specifically asked for one of my medium Sprites to have no ice, but once she started handing me my drinks I felt they were all full to the top with ice, so I reminded her that one of the medium Sprites was supposed to have no ice. Instead of her taking the drink back and replacing what I asked for which was no ice her response was, “You didn’t say that!” My response back was yes I did and she proceeded to walk away from the window to continue her conversation with her friend in back. I thought that was rude of her not to replace the drink, but to make sure she let me know I didn’t tell her no ice. I then drove around front with all my drinks in hand, my receipt and change in hand. Upon arriving inside I received the same response from the young lady with the puff that I was mad because she put ice in my drink and I wanted my money back. I’ve never seen or heard anyone speak loudly about a customer so blatantly. Regardless of what the issue is I would think that after spending $31 that you could just get the drink no ice you asked for, but this young lady wanted to get her point across by continuing to speak out loud about the situation, which I didn’t want to speak to her about. I just wanted my money back. All of this over me not wanting ice in my drink is beyond me, but no worries. I will not be returning at all! Thank you to the blond haired young friend of hers and the young lady with the puff. I appreciate the manager apologizing for what she did, but her behavior is unacceptable and should...

If I could give zero stars, I would. I went through the drive-thru and ordered a #7 meal (double with ketchup, mustard, pickles, and mayo only, medium fries, and a drink). I paid $12.28. What I got was a single burger with onions and mayo, no fries, and a receipt that only showed a sandwich for about $7.

I had to flag down the worker just to get the fries I already paid for. Then I checked the burger and it was completely wrong. she told me to go inside so I did I. went inside to get it fixed and explained I ordered a double combo, not just a single sandwich. The lady at the counter tried to tell me I “needed to ask for a double and the toppings” when I already had.

By then, I was down to a few minutes left on my work break. I asked for a refund, and that’s when the employee got openly pissed off. She gave me attitude, argued that it would “take longer to refund than to remake the burger” She kept saying this even after I said I was short on time. and acted like I was the problem for not wanting to waste more of my limited time. Finally, she processed the refund after getting annoyed that i wanted to refund it. She also made me return my drink as well. didn’t even return the exact amount I paid.

I’ve worked in fast food for three years. I know mistakes happen. But I also know it’s not hard to listen to an order, double-check it, or run a refund. The food was wrong from the start, the service was lazy, and the attitude I got for asking them to fix THEIR mistake was unacceptable. The lady that gave me attitude was the white woman with colorful braids pulled into a bun. I get fast food can be stressful but that was sad...

WOW! I think I have a new favorite fast food restaurant! I mean, the order didn’t come out too fast, because EVERYTHING was made hot and fresh and definitely worth the wait. I visited at 10:30 pm on 4/28/24. I am definitely going to revisit this restaurant before too long. It’s worth a few extra bucks you spend here 👍👍 They are a little $$$ pricier than competing restaurants, but the quality of food that I received tonight service was top-notch above the competition! I cannot believe just how fresh all of the 🍅 🧅 🥬 vegetables in my hamburger were… the lettuce was actually green, and crispy! not soggy, white iceberg lettuce like you get at other fast food restaurants. The pickles were crispy, too…, everything was so hot and fresh, even the hamburger bun was buttery and tasty. The taco 🌮 is a little pricey: I mean it’s kind of small for $2.60, but they do put a lot of ground beef in there and it was really fresh and good I wish I would’ve ordered another one. I feel spoiled, and I expected this kind of qualityeach and every time I visit Hardee’s. The picture I posted doesn’t really do it justice. You’ll just have to find out...