Jimmy John's — Restaurant in Wood River

I absolutely love JJ's and eat it regularly. I prefer their sandwiches over Subway any day. Except for today.. I ordered a #16 - Club Lulu, which is supposed to come with turkey, bacon, lettuce, tomato, and mayo. I usually always add cheese to mine also. Today, however, my turkey and bacon sandwich with cheese added, came as just a bacon and cheese sandwich. There was absolutely no turkey at all on this "turkey and bacon" sandwich. There was so much cheese on it that it was actually hard to swallow because I'm just not a fan of cheese like that. On top of my sandwich missing half of the main ingredients that make the whole sandwich, the bread was only about half baked and soggy, and since this is about missing ingredients, just earlier this week, literally less than 7 days ago, I got the same sandwich, from the same store, only that time my sandwich was missing the bacon!!! Needless to say, I was not able to finish eating what I paid for tonight. Considering 1 sandwich costs over $10, and the main protein(s) were missing twice in one week, this is just plain unacceptable, beyond disappointing, and if I were someone in charge of this store I would seriously have to question the employees at the Wood River, IL location about whatever is...

Placed an order for delivery today online and I was waiting a little longer than expected. Wouldn’t really think anything of it. My daughter opened the door and my food is sitting outside on the ground. I called the restaurant. I talk to the manager. The manager asked the delivery driver did you knock on the door he say I rang the doorbell and I knocked and I said the doorbell doesn’t work. He did not knock all of my windows are open in my house and I’m sitting here waiting for my food. The manager never apologized. He said the only thing he Could do is tell him to knock harder next time. This is very unacceptable. I don’t even know how long my food was sitting out there. Nobody never knocked, and that has never happened to me and I order often. Poor...

Horrible service. Waited an hour to finnally get a single sandwich delivered. They attemted to deliver to an old address on file after I clearing gave an exact address to deliver to when ordering. Since they had an old address on file they mixed up delivery due to confusion on the recipient for delivery driver of old address. After calling 30 mins after non delivery. Driver stated confusion but was on the way. An additional 30 mins go by and driver did not knock and left my sandwich on my porch. Rude customer service from the manager when i called. Wanted to see if they could delete all my old history out of system. Was told i have to go online and do that myself and then was hung up on. I will not be...