Dairy Queen (Treat) — Restaurant in Woodstock

I ordered a vanilla cone with sprinkles, the kid confirmed my order through the speaker. When I got to the drive thru window, I was handed a vanilla cone without sprinkles. I said, "Oh, that is supposed to have sprinkles, though." He returned to the window after adding them,with the manager, and said, "You have to tell us before paying that you want sprinkles." I said that I did and that he had repeated the order back to me and it was correct, he just forgot to add them. The manager said, well you didn't pay for them, and said again that they needed to be ordered prior to paying. I again told him,I did and the kid had repeated the order back to me and had included the sprinkles. It was not my fault that he didn't put it into their system. The manager then said, "Well,we didn't hear you and your getting free sprinkles, our loss your gain." I said, "He REPEATED the order back to me... he heard me."

I wasn't planning to leave a review, but after reading the reviews left here over the last several months, it appears many others have had very similar experiences. We go to this DQ about once a week, maybe 3x a month,but this really turned me off. Not only did they act as though I don't know how to properly place an order for a cone, the managers,"Our loss your gain" made me feel like he thought I was trying to pull a fast one on them over fifty cents worth of some sprinkles. Maybe he will learn what excellent customer service entails, which in this case would have been to just add the sprinkles to the cone and move on. There are other choices for sweet treats in town, and next time we will likely...

Honestly so disappointed in this dq.. last week I ordered a raspberry Mr, freeze and the chunks of ice in my drink were so thick I was chewing my drink.. I didn’t even want it anymore and threw it away. I thought maybe they were in a rush and didn’t blend it good enough since they were packed… so tonight I decided to grab another one my boyfriend even made sure to ask them to blend all the ice properly… surely they did not do that and I’m at home chewing my drink again. If I wanted a cup of ice to chew on I would of just asked for it.. you can clearly see the chunks of ice in my picture.. I ordered this drink all of 2024 and it was because how creamy the drink was it was so good but sadly I won’t be ordering it no more because I don’t have money to waste for it not to be the way it...

I don’t live close to this DQ, but go for nostalgia purposes since we would go as a family when I was younger. I went today because of the new 85 cent blizzard deal and we were met with a very rude teenage worker. I usually give everyone the benefit of the doubt, but he was so rude to everyone in my group that it really frustrated me. He was very clearly talking about us when he was making our blizzards with another teenage worker and didn’t realize he didn’t close the window to block his voice. While I appreciated the deal, it was disappointing customer service. Plus the kid didn’t turn the blizzards upside down even though there’s a sign right in front that says “served upside or the next one is free”. Guess the owner/manager doesn’t care if everyone gets their next...