Let me tell you the story of my experience with Cousin Vinny's on the wonderful Sunday morning to afternoon of 9/9/18. I woke up not feeling like cooking food before I had to be at work at 1:30pm so I decided to order pizza. I ordered pizza at 11:30am knowing I had to leave for work by 12:45pm. I ordered through the app and once I finished the app stated my pizza would be at my place at 12:12pm which was great because it would give me enough time to eat and finish getting ready. So I went and started getting ready for work and then it came 12:18pm and my pizza still had not arrived. I looked at the app and my delivery had been pushed back to be delivered at 12:34pm. I called the store to find out what was going on. They said my food had already been prepared it was just waiting for the delivery guy to get back from a delivery and then they were going to deliver mine. At 12:36pm I got a call from the delivery guy stating he was just now on his way to deliver my food. (That is almost 20 mins after I got told my pizza was prepared.) I called the Cousin Vinny's and asked to speak to the manager to complain because my food had been sitting at their restaurant for over 20 mins before the delivery driver was even on his way to deliver it. As I was complaining the manager yelled at me and disconnected the call. I called back while I'm driving to work because legit the pizza guy showed up as I needed to be heading out the door to go to work. As I am talking to another worker to find out when the store manager will be there and explain what has occurred during this experience with Cousin Vinny's he also yelled at me stating the store manager will be there at 4pm if I want to speak to someone about my concerns and hung up the phone on me. I did not realize this was the definition of customer any place would want to present. I also want to note that I did not cuss or insult them they just got mad at me and hung up for complaining for legit reasons